Rhys Jones
Merthyr Tydfil,Merthyr Tydfil
Summary
I am an enthusiastic worker, driven to provide customers with a memorable experience and genuine hospitality. I am successful at consistently delivering the highest quality service that I can. I am a fast worker who always goes the extra mile to sell more and keep customers happy. I am familiar with EPoS systems and touch screen monitors to process payments and refunds.
Overview
1
1
year of professional experience
Work history
Static Security Guard
United Arms
2014.01
- Completely hourly rounds of the construction site ensuring location security.
- Completed a nightly log of activities in line with company policies.
Door Supervisor
Multiple Venues
Merthyr
2013.01
- Welcomed customers to the venue.
- Supervised entry and lines, checking identification.
- Managed and resolved complaints.
- Ensured the safety of the venue.
Bar Staff
Belle Vue
Merthyr
2017.01 - 2018.01
- Promptly served customers.
- Checked identification to abide by alcohol regulations.
- Float and cashed up till.
- Accurately took cash payments.
- Consistently adhered to quality expectations and standards.
- Effectively used items in stock to decrease waste and profit loss.
Education
Foundation Degree - Performing Arts
University of South Wales
BTEC - Performing Arts
Merthyr Tydfil College
Skills
- Maintaining bar atmosphere
- Pub safety procedures
- Recognising underage patrons
- Handling customer complaints
- Customer queuing management
- Use of bar equipment
- Product stocking
- Flexible working hours
- Patience and tolerance
- Beer tap operation
- Basic mathematics
- Bar cleaning procedures
- Cash handling
- Customer Service
- Verbal communication
- Professional attitude
- Guest needs anticipation
- Bar cleaning and maintenance
- Drink pouring
- Team collaboration
References
References available on request.
Hobbies and Interests
I enjoy socialising with friends in the local village. I enjoy the camaraderie of my circle of friends and those we see regularly. We offer each other support and advice which improves mental health and wellbeing., I also enjoy playing video games, especially fantasy role player games where I am able to work in a team to achieve mutual goals.
Work History
Ty Canon Housing Association, Volunteer, 2016, 2017, Check in with clients to ensure they have received excellent service., Provide valuable feedback on the service., Adhere to the policies, including health and safety, equal opportunities, and confidentiality protocols.
Hobbies
Socialising with friends, video games, art, music and creative writing
Training
- Level 2 Food Safety in Retail June 2019
- Principles in Customer Service, Leisure, Hospitality May 2019
Timeline
Bar Staff
Belle Vue
2017.01 - 2018.01
Static Security Guard
United Arms
2014.01
Door Supervisor
Multiple Venues
2013.01
Foundation Degree - Performing Arts
University of South Wales
BTEC - Performing Arts
Merthyr Tydfil College