Rhys Coombes
Caerleon
Summary
Test professional with extensive experience collaborating with multiskilled teams to achieve business objectives. Proven ability to apply technical expertise in quality assurance processes, enhancing product reliability and performance. Track record of contributing to organizational success through effective testing strategies and methodologies.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Self-Employed Courier
Evri
Newport/Cwmbran
03.2025 - 05.2025
- Ensured timely and efficient handling of high-volume deliveries.
- Resolved delivery issues and addressed customer inquiries to maintain satisfaction.
- Successfully navigated complex urban areas and rural routes for prompt deliveries.
Sabbatical
Self Employed
Caerleon
06.2023 - 03.2025
- End of life carer for my father.
- Time to grieve.
- Invested in a property to renovate with my brother.
Senior Test Analyst
Confused.com
Cardiff
03.2009 - 05.2023
- Oversaw testing processes for the motor insurance product, responsible for substantial revenue generation within company, for nearly 10 years.
- Also involved in various additional projects including testing the Disaster Recovery site and significant website redesigns.
- Participated in Agile teams, engaging in daily stand-ups, sprint planning, and retrospectives.
- Identified testing requirements by collaborating with developers and business users.
- Prepared and executed comprehensive test scenarios to ensure functionality.
- Detected and analysed software defects to improve product quality.
- Re-tested defect fixes to verify resolution.
- Conducted regression and integration testing using manual and automated test suites.
- Performed exploratory testing to uncover additional issues.
Senior Customer Services Agent and Partner Support
Confused.com
Cardiff
01.2006 - 03.2009
- Handled customer inquiries concerning website operations and services.
- Acted as intermediary between customers and insurance partners for grievance resolution.
- Logged updates from insurance partners on offer presentations for development teams.
- Contacted insurance partners to discuss inquiries from business analysts.
Removals and Deliveries
Allspeed Removals
Newport
07.2004 - 01.2006
- Executed loading and unloading of removals van efficiently.
- Assisted with delivery and unloading of sofas at client locations.
- Drove vans up to 3.5 tonnes, ensuring safe transportation of goods.
Travelling
09.2003 - 06.2004
Customer Services Agent
Lloyds TSB
Newport
02.1998 - 08.2003
- Resolved customer inquiries about bank accounts effectively and efficiently.
- Handled customer complaints to improve service quality and client retention.
- Initiated contact with customers as needed to provide support and guidance.
Education
A-Levels - French, Business Studies, Sports Studies
Caerleon Comprehensive school
NewportGCSE's - Maths, English Language, English Literature, Sciences
Caerleon Comprehensive School
NewportSkills
- Good interpersonal skills
- Experienced test professional
- Meticulous observation
- Experience using Selenium, C#, Postman, Playwright
- Experience with Azure Devops
- Microsoft Office
- Basic SQL
- Microsoft Visual Studio
Certification
- ISEB Foundation Qualification
- ISTQB Advanced Software Testing Qualification
Affiliations
- Family orientated so enjoy spending time with wife and kids.
- Keen follower of sport, particularly rugby and football.
- Also enjoy socialising with friends, reading, films/tv and walking the dog
Timeline
Self-Employed Courier
Evri
03.2025 - 05.2025
Sabbatical
Self Employed
06.2023 - 03.2025
Senior Test Analyst
Confused.com
03.2009 - 05.2023
Senior Customer Services Agent and Partner Support
Confused.com
01.2006 - 03.2009
Removals and Deliveries
Allspeed Removals
07.2004 - 01.2006
Travelling
09.2003 - 06.2004
Customer Services Agent
Lloyds TSB
02.1998 - 08.2003
A-Levels - French, Business Studies, Sports Studies
Caerleon Comprehensive school
GCSE's - Maths, English Language, English Literature, Sciences
Caerleon Comprehensive School
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