Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Volunteering
Timeline
Generic

Jordan Munt

Burridge,Hampshire

Summary

Experienced professional with a strong background in customer service, conflict and complaint resolution, and de-escalation techniques. Previous aviation experience includes successfully passing the British Airways cabin crew selection process and cadet pilot training at CAE.


I have a passion for aviation and love being around the industry in all shapes and forms. I also love helping others and get a great sense of personal satisfaction when I can resolve an issue or provide great customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Self-Employed Courier

Various
Southampton, Hampshire
08.2022 - Current

Delivering parcels for major delivery firms such as Amazon Logistics and Evri, acting as a 'last-mile courier', ensuring packages reached customer addresses promptly.

Cadet Pilot

CAE
Crawley, West Sussex
06.2023 - 01.2026

Completed ATPL ground school examinations with all first time passes and an average score of 92%. I then travelled to Phoenix, Arizona and completed a number of simulator and flight based missions. Unfortunately this was then cut short due to a medical situation meaning that I was no longer able to maintain my medical certification for the role, however I do fully comply with the cabin crew medical requirements and do not have any conditions that would impede my performance.

Board Member

Aerogators Engineering
Gainesville, Florida
08.2021 - 04.2022

Elected to a board member position on the Universities' Aeronautical Engineering society, where I was tasked with maintaining the promotion of the club and organising events for the members.

Customer Advisor

B&Q
Eastleigh, Hampshire
09.2018 - 09.2020

A mixture of customer facing roles including advising customers on the products required for their projects, handling returns, dealing with complaints and working to find an appropriate solution, stocking shelves and manning the checkouts.

Education

Bachelor of Science - Business & Management

Royal Holloway, University of London
Egham
09/2020 - 06/2023

Bachelor of Science - Business & Management

University of Florida
Gainesville, Florida
08/2021 - 04/2022

A-Levels - Geography, Business, Government & Politics

Peter Symonds Sixth Form College
Winchester, Hampshire
09/2017 - 08/2019

GCSEs -

The Gregg School
Southampton
09/2012 - 09/2017

Skills

Customer Service experience

Conflict & Complaint resolution

De-Escalation techniques

Previous aviation experience

Previously passed British Airways cabin crew selection

Affiliations

  • Aviation
  • Cultural Exchange
  • Geocaching

Certification

Full UK Driving Licence

UK CAA ATPL theory examinations

Duke of Edinburgh Silver award

FRTOL Radio Licence

Volunteering

Naomi House & Jacksplace - Volunteered at the Winchester Branch for 6 months in 2018

South Downs National Park Authority - Took part in conservation efforts on the South Downs 

Timeline

Cadet Pilot

CAE
06.2023 - 01.2026

Self-Employed Courier

Various
08.2022 - Current

Board Member

Aerogators Engineering
08.2021 - 04.2022

Customer Advisor

B&Q
09.2018 - 09.2020

Bachelor of Science - Business & Management

Royal Holloway, University of London
09/2020 - 06/2023

Bachelor of Science - Business & Management

University of Florida
08/2021 - 04/2022

A-Levels - Geography, Business, Government & Politics

Peter Symonds Sixth Form College
09/2017 - 08/2019

GCSEs -

The Gregg School
09/2012 - 09/2017
Jordan Munt