Ben Woods
Preston,lancashire
Summary
I am a motivated and dependable service professional with several years of hands-on experience in hospitality, retail, and logistics. I am passionate about delivering excellent customer experiences and take pride in creating welcoming, efficient, and solution-focused environments. With strong teamwork skills, attention to detail, and the ability to perform under pressure, I am committed to building a long-term career in the service industry. I continuously look for opportunities to grow, take on responsibility, and contribute positively to a team-driven workplace.
Overview
6
6
years of professional experience
Work history
Self-employed courier
Amazon
12.2024 - 03.2025
- Working within a strict time schedule to deliver my parcels on time or suffer losses in pay,
- Motivating myself personally to stay focused and on task with having no manager and or supervisor.
- Greeting customers and ensuring to treat them and their property with utmost respect.
- Conducted routine checks on vehicle, ensuring mechanical soundness.
- Followed GPS navigation systems for fast, efficient routes, resulting in timely deliveries.
Barista
Starbucks
Preston East
09.2021 - 03.2023
- Working within a team in a fast-paced environment under an average time system on bar to make drinks or serve customers and manage food to ensure customer satisfaction with quality and time control.
- Closing store ensuring organisation and stock for opening shift whilst serving and connecting with customers and addressing their concerns in a polite and friendly manner.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Waiter
Whitehall Hotel
Darwen
09.2019 - 08.2020
- Working by either myself to wait on multiple tables on small venues or within a team to serve 100+ people in weddings or large functions (birthdays, christenings e.c.t.).
- Organising rooms and working in fine details to ensure the satisfaction of the client.
- Working in high pressure situations such as bar work and dealing with difficult customers.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
Education
A Levels - Physics A level, Photography A level, Public Services BTEC
Daca Sixth Form
Foundation year - Astrophysics
University of Central Lancashire
Skills
- Adaptive thinking
- Emotional intelligence
- Resilience
- Teamwork
- Bar Work
- Time Management
- Punctuality
- Problem solving
- Conflict management
References
- Dave Harvey, Davidjharvey@ymail.com, Whitehall Hotel
- Josh Baron, Josh.baron1@hotmail.com, Starbucks
- Rhys Birkner, rbirkner673@gmail.com, Courier service
Personal Information
Nationality: English
Timeline
Self-employed courier
Amazon
12.2024 - 03.2025
Barista
Starbucks
09.2021 - 03.2023
Waiter
Whitehall Hotel
09.2019 - 08.2020
Foundation year - Astrophysics
University of Central Lancashire
A Levels - Physics A level, Photography A level, Public Services BTEC
Daca Sixth Form
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