Rhoda Wendy Thompson
Stewarton,Ayrshire
Summary
Dynamic professional specializing in leadership, team management, and customer service excellence. Proven track record in health and safety compliance with a strong commitment to promoting health, fitness, and wellness. Exceptional interpersonal skills facilitate effective communication across diverse age groups and demographics. Passionate about empowering individuals through skill development and confidence-building in health and fitness.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Bar Associate
JD Wetherspoons
Kilmarnock, East Ayrshire
01.2023 - 03.2026
- Provided excellent customer service in a high-paced hospitality environment.
- Prepared and serve beverages while maintaining cleanliness and efficiency.
- Ensured compliance with health and safety regulations.
- Assisting in maintaining stock levels and organizing bar supplies.
- Engaged with customers to enhance their experience and build positive relationships.
Community Health Support Worker
NHS
01.2024 - 01.2025
- Supporting the team with providing services such as nutritional & exercise guidance.
- Taking Clients blood pressure readings.
- Supporting weight loss goals by providing advice on food choices and making small sustainable changes to their lives.
- Listening to their daily struggles and finding solutions that may support them.
- This role was on a volunteering basis where I covered 10 hours of unpaid work each week.
University Work Placement
The Gym Group
Irvine
11.2024 - 12.2024
- Supporting the current team with various administration duties.
- Obtaining gym floor experience by shadowing well established Personnel Trainers and learning the reasons behind training sessions provided.
- Communicating with current members of the gym and helping and supporting them with any questions or struggles that may have arisen.
- Learning about H&S policies and procedures and the importance of implementing them at all levels.
- Engaging with a diverse range of people with various fitness levels/knowledge and health issues.
- Remaining professional at all times even during challenging periods.
- Ensuring all customers were made to feel welcome and well supported during their time spent within the gym.
Barista Maestro (Supervisor)
Costa Coffee
01.2022 - 01.2023
- Oversaw daily store operations, ensuring high-quality service and team efficiency.
- Managed banking, cash handling, and financial reconciliations.
- Maintained health and safety standards, ensuring compliance with regulations.
- Trained and mentored unfamiliar staff members, improving overall team performance.
- Managed stock control, placed orders, and coordinated deliveries.
- Opened and set up the store for daily operations, ensuring smooth workflow.
General Manager
JD Wetherspoon PLC
Glasgow
01.2000 - 01.2023
- Hired, coached, and supported sixty new associates over two years.
- Managed and motivated 250 employees, ensuring a productive work environment.
- Assisted with four audits per year to maintain compliance and operational excellence.
- Implemented and monitored all HR policies and procedures, including grievances, maternity/paternity, sickness absence, and dismissal procedures.
- Managed financial aspects, including banking, budgeting, and cost control.
- Ensured compliance with all health and safety regulations, including allergen awareness policies and food safety protocols.
- Recruited and trained managers and new employees, improving retention rates.
Education
BSc (Hons) - Sport & Exercise Science
University Of the West of Scotland
Lanarkshire 09.2025 -
BSc - Sport & Exercise Science
University Of the West of Scotland
Lanarkshire 09.2024 - 04.2025
HND - Sport Science
Ayrshire College
Kilwinning 01.2023 - 01.2024
HNC - Sports Science
Ayrshire College
Kilmarnock 01.2022 - 01.2023
Skills
- Leadership and team management
- Customer service excellence
- Health and safety compliance
- Financial management
- Staff training and development
- Inventory control
- Time management
- Communication skills
- HR best practices
- Conflict resolution
- Event planning
Certification
- CIMSPA Level 3 Personal Trainer
- CIMSPA Level 2 Gym Instructor
- STA Swimming Instructor
- Behavioural Change Level 3
- Personal Licence Holder for The Sale and Consumption of Alcohol
- PVG Registered
- Allergen Awareness Training
- Health & Safety Procedures
- Food & Beverage Safety
- First Aid Certification
- 360-Degree Recruitment Management
- Licensed Premises Regulations
Accomplishments
Over the last 4 years since returning to higher education I have gained numerous sport and exercise qualifications. I gained my level 2 gym instructor in 2022, I qualified as a swimming instructor and more recently I attended my Level 3 CIMPSPA accredited personal training course through my university campus in Lanarkshire. I was also awarded "Student of the year" after graduating with an HND in Sport and Exercise Science.
Custom
In 2025 i completed 10 weeks on work placement at The Gym Group along with also completing a 6 month work placement within Active Lifestyles. This placement allowed me to learn more about community health, low socio economic populations and improvements for mental health through exercise and social engagements. It was during this time that I truly understood what I wanted to do within the Health and Fitness Sector. Once I graduate this year, I am hoping to complete a Postgrad in research into woman`s health.
Affiliations
- Reading books and journals on health related topics
- I enjoy cooking from scratch every night and paying particular attention to the nutritional needs of my family
- Spending time outside walking within green and blue spaces
- strength and conditioning 5x per week
Timeline
BSc (Hons) - Sport & Exercise Science
University Of the West of Scotland
09.2025 -
University Work Placement
The Gym Group
11.2024 - 12.2024
BSc - Sport & Exercise Science
University Of the West of Scotland
09.2024 - 04.2025
Community Health Support Worker
NHS
01.2024 - 01.2025
HND - Sport Science
Ayrshire College
01.2023 - 01.2024
Bar Associate
JD Wetherspoons
01.2023 - 03.2026
HNC - Sports Science
Ayrshire College
01.2022 - 01.2023
Barista Maestro (Supervisor)
Costa Coffee
01.2022 - 01.2023
General Manager
JD Wetherspoon PLC
01.2000 - 01.2023