Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
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Saurabh Rane

Oxford,UK

Summary

Dynamic and results-oriented supply chain professional with over 4 years of progressive experience in logistics coordination, inventory optimisation, customer escalation handling, and team leadership. Currently pursuing an MSc in International Business and Supply Chain Management at Oxford Brookes University, complementing strong industry experience with academic insight. Demonstrated success in reducing resource wastage by 15%, improving first-contact resolution by 25%, and increasing customer satisfaction scores by 30%. Skilled in stakeholder engagement, cross-functional collaboration, and continuous process improvement. Actively seeking senior-level roles in supply chain or logistics across global markets, with a focus on leveraging operational efficiency and strategic leadership to deliver measurable impact in supply chain environments worldwide.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Bar Associate

JD Wetherspoon
Oxford
10.2024 - 06.2025
  • Optimise inventory processes, reducing resource wastage by 15% and ensuring continuous stock availability.
  • Utilise the EPOS system to proactively track and reorder stock, maintaining supply continuity during peak times.
  • Streamline weekly deliveries by implementing FIFO procedures, enhancing stock efficiency.
  • Resolve 25+ customer queries per shift, resulting in a 30% boost in positive feedback.
  • Reduce average wait times by 20% through efficient multitasking and process streamlining.

Sr. Online Reputation Executive

Zepto
Mumbai
10.2022 - 07.2024
  • I was responsible for handling high-priority social media and CXO-level escalations across pan-India operations, ensuring timely resolution and preserving brand reputation.
  • I collaborated closely with supply chain and category teams to conduct root cause analyses (RCAs) and implemented corrective measures to address recurring issues.
  • As part of the training team, I developed and rolled out a CRM playbook, streamlining onboarding and equipping new hires with best practices in customer handling.
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • In addition to my core responsibilities, I stepped in as an interim Team Leader, managing escalations, mentoring team members, and driving key performance improvements.
  • During this period, I contributed to a 20% reduction in unresolved escalations and helped improve first-response time by 30% through cross-functional coordination and process optimisation.

Online Reputation Executive

Pepperfry
Mumbai
09.2020 - 09.2022
  • At Pepperfry, I served as a Customer Service Team Leader, managing a team of 24 in a fast-paced, high-volume environment.
  • I was instrumental in resolving complex after-sales service escalations, including initiating manager callbacks to ensure timely resolution and improved customer satisfaction.
  • As part of the Office of the CEO (OCEO), I directly handled CEO-level social media escalations, contributing to enhanced brand perception and response turnaround.
  • I played a key role in developing best practices for customer interaction and service training, which became part of the onboarding framework for new hires.
  • Additionally, I led daily and weekly team rosters, ensuring efficient shift coverage and workflow balance.
  • Through my efforts, the team achieved a 25% improvement in first-contact resolution rate, and I personally mentored new recruits, resulting in a 15% faster ramp-up time for fresh joiners.

Education

MSc - International Business and Supply Chain Management

Oxford Brookes University
09.2024 -

Bachelor of Mass Media (BMM) - Advertisement

Kirti M. Doongursee College
Mumbai, India
06.2016 - 04.2019

HSC - Science with Mechanical

Patuck Technical Jr. College
Mumbai, India
06.2014 - 03.2016

SSC -

Air India Modern School
Mumbai, India

Skills

  • Inventory Management
  • Supply Chain Planning (S&OP)
  • Root Cause Analysis (RCA)
  • Excel (Advanced: Pivot Tables, VLOOKUP, Dashboards)
  • Data Analysis & Reporting
  • CRM & ERP Systems (eg, EPOS, Salesforce, SAP – if applicable)
  • Logistics Coordination
  • Order Fulfilment & Stock Rotation
  • Cross-Departmental Collaboration
  • Conflict Resolution
  • Public Speaking & Presentation
  • Leadership & Team Training
  • Time Management
  • Adaptability in High-Pressure Environments
  • Customer-Centric Approach

Certification

  • Bloomberg Certification
  • Chartered Management Institute (CMI) – Strategic Management
  • Business Simulation Program - Winner.

Affiliations

  • Movies
  • Literature
  • Travel
  • Photography

Timeline

Bar Associate

JD Wetherspoon
10.2024 - 06.2025

MSc - International Business and Supply Chain Management

Oxford Brookes University
09.2024 -

Sr. Online Reputation Executive

Zepto
10.2022 - 07.2024

Online Reputation Executive

Pepperfry
09.2020 - 09.2022

Bachelor of Mass Media (BMM) - Advertisement

Kirti M. Doongursee College
06.2016 - 04.2019

HSC - Science with Mechanical

Patuck Technical Jr. College
06.2014 - 03.2016

SSC -

Air India Modern School

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