Jennifer Bowdery
Fakenham, Norfolk
Overview
15
15
years of professional experience
Work history
Bar Associate
J D Wetherspoons
Fakenham, Norfolk
03.2025 - Current
- Continued development of customer service skills by adapting to different needs and expectations of customers in the pub sector of the hospitality industry.
- Demonstrated ability to independently process orders by quickly learning and adapting to new POS and online ordering systems.
- Maintain in-depth knowledge of extensive food and drink menus to provide efficient ordering experience and confidently upsell relevant items to enhance customer satisfaction and drive sales.
- Maintain strict and consistent compliance with industry law and regulations, supporting both the success of the business and the well-being of the community.
Customer Assistant
Tesco PLC
Hemel Hempstead, Hertfordshire
08.2022 - 08.2023
- Consistently delivered a high standard of customer service by actively listening to concerns, addressing queries, and providing friendly, knowledgeable support—regularly receiving positive feedback from customers.
- Collaborated with Head of Merchandising to manage rotation of end cap displays, ensuring accurate product placement (including correct weights and variations) were in line with store plans.
- Updated price labels and created clear, compliant Clubcard offer signage to support promotional efforts and drive sales.
- Conducted regular spot checks using a Personal Digital Assistant (PDA) to verify shelf labels matched the electronic inventory database, promptly resolving any discrepancies.
- Responsible for daily scanning and categorisation of damaged, poor quality and expired food items, ensuring proper disposal in accordance with company procedures.
Customer Experience Leader
McDonald's
Hemel Hempstead, Hertfordshire
06.2010 - 08.2022
- Assisted customers with a wide range of queries—including product information, promotions, allergen advice, and Wi-Fi access—using in-depth knowledge of products and services offered.
- Resolved customer complaints with empathy and professionalism, providing proactive solutions to ensure positive customer experiences.
- Intimate knowledge of NewPOS/ McDonald's NP6 POS software, frequently training and mentoring team members to ensure efficient and accurate order processing.
- Created and implemented floor plans to optimise area organisation and coordinate team activities, ensuring smooth in-store operations.
- Maintained and updated the Complaints Log to identify reoccurring issues, enabling effective resolution strategies during weekly management meetings.
- Oversaw stock intake by manually counting and cross-checking delivery items, ensuring accurate inventory and mentoring newer staff on stock control procedures.
Education
A-Levels - English Literature, Film Studies and History
Oaklands College
St Albans, HertfordshireGCSEs - 8 GCSEs (A*-C) including English, Mathematics and Science
The Cavendish School
Hemel Hempstead, HertfordshireSkills
- Adaptability
- Communication
- Computer Literate
- Detail Orientated
- Leadership
- Organisation
- Positivity
- Resilience
- Teamwork
- Time Management
Personal Statement
Highly motivated and enthusiastic professional with a strong background in the hospitality industry.
Committed to providing excellent customer service and delivering memorable experiences. Able to communicate clearly, resolve issues with empathy and consistently aim to exceed expectations. Possess strong organisational skills to manage multiple tasks in fast-paced environments, always maintaining a professional and friendly approach.
A strong dedication to outstanding service and the ability to remain calm under pressure makes me valuable asset in any customer-focussed role. Seeking an opportunity to grow within a high-performing team, establish long-term roots, and to contribute meaningfully in an environment that aligns with key strengths and provides genuine enjoyment.
Timeline
Bar Associate
J D Wetherspoons
03.2025 - Current
Customer Assistant
Tesco PLC
08.2022 - 08.2023
Customer Experience Leader
McDonald's
06.2010 - 08.2022
A-Levels - English Literature, Film Studies and History
Oaklands College
GCSEs - 8 GCSEs (A*-C) including English, Mathematics and Science
The Cavendish School
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