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Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in [sales associate ] role.

I am a dynamic and results-driven professional with expertise in customised sales techniques and a deep understanding of the retail industry. Proficient in retail security procedures, software use, and effective pricing strategies, with a proven track record in product display setup and stock replenishment. Great at fostering strong customer relationships through confident communication, aiming to leverage skills in customer relationship management to drive business success.

Dedicated Retail Sales Associate with 2 years of experience exceeding customer expectations through outstanding service. Constantly hitting targets through expert product knowledge, attentive communication skills and a diligent work ethic.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Builds strategic partnerships and manages existing relationships effectively. Proven leader with ability to meet and exceed sales objectives.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Service-oriented Waitress with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.

Having finished my Level Two Health and Social Care course in 2024, I went into a full-time job as a dementia care worker. While I enjoy the work, I have found it increasingly difficult being faced by people I have come to care about suffering and sometimes passing away. This has been compounded by one of my Grandmother’s having recently developed dementia herself. Seeing her progressively getting worse has made me realise that I would benefit from moving into a job where I can still fully use my caring and compassionate attributes but in a context with a more positive environment. I have always enjoyed interacting with and looking after young children as well as the elderly. Indeed, I nearly opted to do my College course in Child Care rather than in Health and Social Care. I previously helped with the children’s Sunday School class at my parents’ church, and I currently have been helping look after my boyfriend’s two and four year old sisters on a regular basis. These experiences have led me to want to find a position in childcare, as I feel it will enable me to use and develop my skill set. I previously had a part-time job at McDonald’s, where I worked one or two sessions a week for nearly two years. I really enjoyed what was my first paid role, particularly interacting with the customers and ensuring that their expectations were met. I took up my position as a dementia care worker in March 2025 but I feel that the time has now come for me to find a job that aligns better with my longer term career goals. I passed my Level One and Level Two NVQs in Health and Social Care. Originally, I was interested in working with dementia patients for my career, having thoroughly enjoyed placements I had at both Darland House Dementia Care Home in Rainham and with the Medway Community Healthcare Integrated Discharge Team based at Medway Maritime Hospital. However, I have come to realise that I prefer working with children, and that childcare would suit me far better as a career. I am a “people person”, and get on well in new encounters, whatever age the individual happens to be. I was a member of The Girls’ Association at Gillingham Baptist Church for ten years and have helped with the church’s Sunday School and serving at numerous church lunch events for up to 100 people. These commitments enabled me to develop my sense of dedication and how I value loyalty to specific colleagues, places and organisations. I was adopted as a young child and was previously part of Kent County Council’s “Adoptables” group, helping to shape adoption policy and practice in Kent.

 Driven Retail Sales Associate with strong knack for customer service and communication skills that foster positive client interactions. Demonstrates solid ability to manage transactions and maintain inventory accuracy. Committed to enhancing store performance and delivering exceptional shopping experiences. 

Rhea Frankham

Summary

Overview

Work history

Retail sales associate

Dance teacher

Playroom Assistant

Education

A-Levels - Business

NVQ Level 3 - Performing Arts

NVQ Level 3 - Music Performance

Skills

Timeline

Retail sales associate

Dance teacher

A-Levels - Business

NVQ Level 3 - Performing Arts

NVQ Level 3 - Music Performance

Playroom Assistant

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