Casie Collins

Customer Assistant – JD Sports.

Period: Current (part-time).

Duties: Assisting customers on the shop floor, providing product advice, processing payments at the till, maintaining stock presentation, and ensuring a positive customer experience.

Reason for seeking change: Although I enjoy the role, it does not fit with my availability as I am seeking a full-time position.

Skills learned: Excellent customer service, communication skills, sales awareness, working to targets, teamwork, time management, and confidence when dealing with a wide range of customers.

• Advised customers on product selection based on their needs.
• Upheld company policies whilst interacting with customers and colleagues.
• Boosted store reputation with excellent customer service skills.
• Supported marketing initiatives by setting up promotional displays.
• Maintained tidy sales floor to enhance shopping experience.
• Provided product knowledge to customers for informed purchases.
• Contributed to sales targets through active promotion of products.
• Updated product labelling and pricing to reflect discounts and offers.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
• Welcomed customers and provided responsive assistance to improve store experiences.
• Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
• Unpacked deliveries quickly to maximise customer sales opportunities.
• Recommended merchandise based on exact customer needs, improving sales conversion rates.
• Hung, tagged and steamed new stock to maintain visual and security standards.
• Organised displays to promote inventory and encourage customer purchases.
• Helped customers obtain specialised help for refunds and exchanges.
• Tagged products quickly and accurately with price tags and stickers.

• Helping the trained staff to provide the care needs of the residents.
• Darland House is a higher level dementia care nursing home, run by Medway Community Healthcare.
• Skills learned: Patience, dealing with challenging residents, resilience, basic healthcare attributes such as infection prevention and control, hand hygiene and manual handling.

• Helping the trained staff to provide the care needs of the residents.
• Darland House is a higher level dementia care nursing home, run by Medway Community Healthcare.
• Skills learned: Patience, dealing with challenging residents, resilience, basic healthcare attributes such as infection prevention and control, hand hygiene and manual handling.

• Taking customers’ orders, preparing the French fries and drinks, delivering the orders and receiving payment, keeping the restaurant clean in accordance with all necessary food hygiene standards.
• Skills learned: Customer service, time keeping, reliability, coping with pressure, being part of a small team working on a variety of tasks under the direction of the shift co-ordinator.

• Taking customers’ orders, preparing the French fries and drinks, delivering the orders and receiving payment, keeping the restaurant clean in accordance with all necessary food hygiene standards.
• Skills learned: Customer service, time keeping, reliability, coping with pressure, being part of a small team working on a variety of tasks under the direction of the shift co-ordinator.

• As part of my Level Two Health and Social Care Course, I spent 40 hours working alongside the discharge team helping to get patients safely home or placed in the community. This included attending hospital board rounds, MDT meetings, and assessing patients both on the ward and in their own homes.
• Skills Learned: I developed a good understanding of how the many parts of the health and social care system fit together.

• As part of my Level Two Health and Social Care Course, I spent 40 hours working alongside the discharge team helping to get patients safely home or placed in the community. This included attending hospital board rounds, MDT meetings, and assessing patients both on the ward and in their own homes.
• Skills Learned: I developed a good understanding of how the many parts of the health and social care system fit together.

• As part of my Level One Health and Social Care Course, I undertook 60 hours of volunteering in this dementia care home. This consisted of a mixture of helping on the front reception desk and also interacting with residents in a wide variety of activities such as sitting and talking with them, helping feed them, and even painting some of the residents’ nails. This placement ultimately led to my being offered a job at Darland house, where I continued in a full-time roll looking after the residents, providing personal care, assisting with feeding and many more things.
• Skills Learned: Good interpersonal skills, patience, reliability, consistency, discretion.

• As part of my Level One Health and Social Care Course, I undertook 60 hours of volunteering in this dementia care home. This consisted of a mixture of helping on the front reception desk and also interacting with residents in a wide variety of activities such as sitting and talking with them, helping feed them, and even painting some of the residents’ nails. This placement ultimately led to my being offered a job at Darland house, where I continued in a full-time roll looking after the residents, providing personal care, assisting with feeding and many more things.
• Skills Learned: Good interpersonal skills, patience, reliability, consistency, discretion.