- Outdoor pursuits including hill walking and camping, demonstrating discipline and the ability to adapt to different environments
- Passion for travel, having visited numerous countries which has developed my sense of adventure
Rhanin Charlton
Cramlington
Summary
Motivated professional with a strong background in leadership and operational management. Achievements include completing both silver and gold levels of the Duke of Edinburgh Award, enhancing teamwork and resilience. Progressed from factory roles to management at McDonald's, demonstrating effective team leadership and operational efficiency. Experienced in customer service within the food industry, ensuring high standards and customer satisfaction through strong communication and multitasking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Cramlington
11.2021 - Current
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Shift Runner
Tesco
cramlington
11.2024 - 06.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency, and productivity.
- Successfully delivered tasks within tight deadlines.
- Collaborated with marketing to launch promotions, driving increased footfall during off-peak times.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Acted as a liaison between staff and upper management, effectively communicating feedback and suggestions for improvements.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels closely, placing timely orders to avoid stockouts and excess inventory.
Production leader
Sweet & savoury Ltd
Durham
01.2020 - 11.2021
- Drafted detailed production reports for senior management reviews.
- Optimised workflow processes, resulting in increased output.
- Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
- Managed inventory levels of finished goods, optimising storage space and minimising overstock scenarios.
- Conducted risk assessments to identify potential safety hazards, implementing measures to protect staff and assets.
- Packed finished products with care, preparing them for shipping and ensuring they met customer requirements.
- Stayed in line with health and safety regulations by wearing personal protective equipment throughout factory production tasks.
- Loaded and unloaded products before packing or dispatching efficiently.
Education
NVQ Level 2 - understating mental health
The Open University
01-2024
NVQ Level 3 - Food and Nutrition
Newcastle collage
Newcastle 09.2022
NVQ Level 3 - Plumbing
Newcastle collage
Newcastle 09.2019
GCSEs - History
Cramlington learning village
Cramlington 08.2022
GCSEs - Science and biology
Cramlington learning village
Cramlington 08.2022
GCSEs - English
Cramlington learning village
Cramlington 08.2020
NVQ Level 3 - Mathematics
Cramlington learning village
Cramlington 08.2020
Skills
- Workforce scheduling
- Leadership excellence
- Financial reporting
- Order processing
- Quality control
- Results-driven approach
- Performance analysis
- Customer service
- Attention to detail
- Inventory management
- Effective communication
- Performance coaching
- Positive attitude
- Budget administration
- Equipment maintenance oversight
- Health and safety compliance
- Team-building
- Fast-food cooking
- Employee training
- Customer relationship management
Certification
- Food Safety and Hygiene Levels 1, and Level 3.
- AQA certificates in Science, Mathematics, English and Computer science.
- Level 3 diploma in Plumbing.
- HABC Level 2 Award in Health and Safety in the Workplace.
- First aid trained advanced level 3.
- Duke of Edinburgh award, silver and gold.
- Advanced level 3 understanding mental health and autism.
Interests
Timeline
Shift Runner
Tesco
11.2024 - 06.2025
Shift Manager
McDonald's
11.2021 - Current
Production leader
Sweet & savoury Ltd
01.2020 - 11.2021
NVQ Level 2 - understating mental health
The Open University
NVQ Level 3 - Food and Nutrition
Newcastle collage
NVQ Level 3 - Plumbing
Newcastle collage
GCSEs - History
Cramlington learning village
GCSEs - Science and biology
Cramlington learning village
GCSEs - English
Cramlington learning village
NVQ Level 3 - Mathematics
Cramlington learning village