Rennay Kelly

• Co-ordinate transport schedules for smooth, cost-effective daily operations.
• Plan routes for same-day and dedicated deliveries each day.
• Liaise with customers and subcontractors, confirm collection times, and manage day changes.
• Allocate drivers, review performance, and address issues quickly.
• Source backloads through courier exchange, preventing vehicles returning empty.
• Subcontract work as required, then track progress and completion.
• Debrief drivers after each run to capture updates.
• Inspect vehicles for defects and arrange timely repairs.
• Track each job and cost using shared spreadsheet.
• Scan PODs and file proof of delivery promptly.
• Calculate job cost, manage quoting process, and deliver accurate cost estimates.

• Scheduled jobs to optimise workflow and ensure timely completion.
• Allocated priority jobs to nearest suitable engineers.
• Replanned jobs based on priority requirements.
• Monitored projects to identify scheduling challenges and implement solutions proactively.
• Collaborated with cross-functional teams to integrate scheduling with other operational processes, enhancing overall project flow.
• Liaised with customers to update on job status, resolve issues, and confirm delivery timelines.
• Assisted in job acceptance and uploading to the portal.
• Updated estimated times of arrival for ongoing jobs.
• Organised planned preventative maintenance schedules.
• Closed down jobs on the portal upon completion.
• Completed works and edited reports for precision.
• Calculated job costs for completed works.
• Generated invoices for services rendered.
• Provided quotes and assistance to customers.
• Created purchase orders for necessary materials.

• Monitored customer delivery compliance, investigating late and failed deliveries to ensure resolution.
• Escalated customer concerns to appropriate team for timely resolution.
• Acted as the first point of contact for customers, keeping them informed about deliveries from prior to collection to delivery.
• Created accurate customer orders to maintain order integrity.
• Liaised with planning teams to coordinate logistics effectively.
• Communicated with forecasting and planning teams regarding extra or short notice loads and any applicable additional costs.
• Actioned driver calls to facilitate timely deliveries.
• Ensured all additional costs were captured and reported within agreed timeframes.
• Compiled reports including customer dashboards, discrepancy reports, and failed deliveries to inform management.

Delivered excellent customer service by proactively resolving queries and ensuring customer satisfaction.

• Addressed customer service enquiries quickly and accurately.
• Handled complaints calmly and professionally, providing tailored solutions to ensure ongoing customer loyalty.
• Assisted customers by effectively resolving general queries, enhancing overall customer experience.
• Provided accurate information to enhance customer satisfaction.
• Maintained up-to-date knowledge of product offerings, promotions, and policies.
• Collaborated with team members to meet or exceed customer service targets and objectives.
• Input customer information, call notes and personal data onto internal database.

• Achieved monthly sales targets through strategic up-selling and cross-selling techniques, driving revenue growth.
• Converted enquiries into sales by applying effective communication and providing tailored support, enhancing customer satisfaction.
• Conducted outbound sales calls to identify customer needs and present suitable deals, increasing sales opportunities.
• Identified customer needs through effective questioning and recommended appropriate products.
• Listened intently to customers to identify upselling opportunities.
• Managed inbound sales enquiries, delivering high-quality service to enhance customer experience.
• Resolved customer queries and complaints professionally, restoring satisfaction promptly.
• Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.