Victoria Fraser
Chryston,United Kingdom
Summary
Experienced in transport coordination and fleet management, with a strong focus on strategic goods allocation and supply chain understanding. Proficient in route planning and transportation management systems, ensuring adherence to health and safety standards. Demonstrates adaptability to schedule changes and excels in time management, supported by a comprehensive knowledge of traffic laws. Skilled in Excel spreadsheet capabilities, with clear verbal and written communication. Holds a driving licence, aiming to optimise logistics operations through effective transport solutions.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Transport Clerk/ Transport Controller
DHL Supply Chain
Glasgow
02.2025 - Current
- Managed transport documentation for easier tracking.
- Co-ordinated drivers planned routes.
- Ensured timely transportation by efficiently coordinating drivers, vehicles, and routes.
- Conducted driver briefings to ensure safety compliance.
- Coordinated daily operations smoothly for successful fulfilment of business objectives.
- Enhanced customer trust through prompt resolution of any complaints or issues reported regarding our transport service.
- Communicated with drivers to address accurate start times, load information and route issues.
- Strategically planned delivery runs and routes to maximise available resources.
Check In Agent
Jet2.com
Glasgow, Glasgow City
03.2023 - 03.2025
- Checked passenger identification and issued boarding passes for secure flights.
- Performed regular system updates, maintaining up-to-date flight information for all travellers.
- Updated computer systems with passenger details to maintain accurate records.
- Facilitated seamless check-ins through meticulous attention to detail and accuracy in document verification.
- Ensured efficiency with management of passenger luggage.
- Offered assistance to elderly and disabled passengers, ensuring they had a comfortable journey.
- Assisted passengers for smooth boarding process.
- Handled difficult customers politely yet firmly, keeping the situation under control whilst maintaining professionalism.
- Provided vital flight information to passengers, ensuring informed travel decisions.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
Waitress
JD Wetherspoon PLC
Glasgow, Glasgow City
07.2021 - 03.2023
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Accommodated special event needs, provided customised services for parties.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Maintained clean and organised dining area for customer comfort.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Receptionist
Mellicks Solicitors
Glasgow, Glasgow City
12.2021 - 07.2022
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Education
Scottish Qualifications Certificate - English, History, Computing science, German, Biology and Mathematics
Chryston High School
Glasgow, Glasgow City 08.2016 - 11.2021
Skills
- Strategic goods allocation
- Adaptability to schedule changes
- Driving licence holder
- Excel spreadsheet capabilities
- Fleet management experience
- Supply chain understanding
- Traffic laws knowledge
- Time management proficiency
- Verbal and written clarity
- Health and Safety adherence
- Transport coordination
- Route planning
- Transportation management systems
Timeline
Transport Clerk/ Transport Controller
DHL Supply Chain
02.2025 - Current
Check In Agent
Jet2.com
03.2023 - 03.2025
Receptionist
Mellicks Solicitors
12.2021 - 07.2022
Waitress
JD Wetherspoon PLC
07.2021 - 03.2023
Scottish Qualifications Certificate - English, History, Computing science, German, Biology and Mathematics
Chryston High School
08.2016 - 11.2021
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