REJOICE GODFREY SULE
BIRMINGHAM,EN
Overview
1
1
Language
8
8
years of professional experience
Work History
HEALTH CARE SUPPORT WORKER
Aspects Care Ltd
Birmingham, West Midlands
01.2023 - Current
- .Communicated professionally with service users, colleagues, and other professionals to foster positive relationships.
- .Respond to individuals' requests and concerns calmly, respectfully and appropriately.
- . Maintain accurate and confidential electronic records in accordance with the organisational procedures.
- .Work independently and as part of a team to ensure individuals receive appropriate support.
- .Follow policies, procedures and safeguarding requirements consistently.
- .Maintain accurate and confidential electronic records in accordance with the organisational procedures.
- Managed sensitive information securely and maintained confidentiality, ensuring compliance with organizational standards.
CUSTOMER SERVICE ADVISOR
Land and Sea Service Limited
portharcourt
01.2021 - 01.2023
- Acted as the first point of contact for customers via telephone, email, and face-to-face communication to address their needs promptly.
- . Addressed customer enquiries regarding services, booking pricing, availability, and updates to enhance their experience.
- . Built positive relationships with customers through clear, professional, and helpful communication
- .Worked effectively under pressure while maintaining a high standard of customer service.
- . Conducted follow-ups on customer enquiries to ensure timely resolution of issues.
SECRETARY
COMMISSIONER OF AGRICULTURE
UYO
01.2019 - 12.2019
- Provided general administrative support to ensure the smooth running of the office.
- Provided administrative support to facilitate smooth office operations.
- Coordinated communication between departments to streamline information sharing.
- Assisted with planning and organizing meetings, events, and official activities.
- Proposed ideas and solutions to improve team collaboration and project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bsc - political science /international Relations
Federal Government Girls' College
JalingoWest Africa senior school certificate -
WASC
Federal Government Girls College Jalingo, Taraba State Skills
- Patient documentation
- Accurate record keeping
- CRM and electronic record system
- Customer service and customer engagement
- Telephone, emails, and face-to-face inquiries
- Patient documentation
- Crisis intervention
- Problem solving
- Written and verbal communication
- Works independently under pressure
- Microsoft Office and computer literacy
- Time management
- Time management
Personal Information
Availability: Available for remote, hybrid and home-based customer service positions.
LANGUAGE
English
ADDITIONAL INFORMATION
- .Comfortable communicating by telephone, email, live chats and online systems.
- .Willing to undertake employer-provided training.
Languages
English
First Language
Timeline
HEALTH CARE SUPPORT WORKER
Aspects Care Ltd
01.2023 - Current
CUSTOMER SERVICE ADVISOR
Land and Sea Service Limited
01.2021 - 01.2023
SECRETARY
COMMISSIONER OF AGRICULTURE
01.2019 - 12.2019
Bsc - political science /international Relations
Federal Government Girls' College
West Africa senior school certificate -
WASC