Carla Oliveira
Phebotomist
Bournemouth,Dorset
Summary
Compassionate healthcare professional with extensive experience in patient care as a Healthcare Support Worker and Care Assistant. Expertise in patient interaction, medical confidentiality, and risk assessment, ensuring safety compliance. Skilled in venepuncture and maintaining sterile environments, while enhancing patient well-being through effective communication and teamwork. Committed to continuous improvement within collaborative healthcare settings. Diligent administrator possessing 8 years of hands-on experience in performing front office duties, including high-volume calls and meeting room management. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports and coordinating executive calendars. Capable of taking initiative to help others.
Overview
3
3
Certification
23
23
years of professional experience
Work History
Health care support worker
NHS Trust Bournemouth Dorset
Bournemouth
08.2022 - Current
- Executed cannulation to facilitate blood draws and IV administration.
- Performed electrocardiogram tests to evaluate cardiac health.
- Executed blood scanning procedures to analyse samples for accurate results.
- Conducted point-of-care tests to assess patient health status.
- Looked after clients' physical, emotional and social needs using person-centred approach.
- Assisted clients with feeding and drinking tasks based on individual needs.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitisation.
- Maintained client confidentiality at all times in line with organisational guidelines.
- Maintained accurate records of care, treatments, and residents' progress to ensure compliance with regulations.
- Assisted residents with daily personal care tasks, including bathing, dressing, and grooming to promote dignity.
- Provided emotional support to make families and patients feel comfortable and supported.
- Listened to patient complaints and feedback, actioning improvement to increase quality of care.
- Provided clients with exciting and mentally stimulating activities to improve quality of life.
- Prepared and served nutritious meals, adhering to dietary requirements and preferences.
- Ensured client safety by performing regular health checks, reporting concerns to doctors promptly.
- Implemented mobility assistance techniques, such as transfers and use of mobility aids, to promote independence.
- Communicated with clients to better understand goals and develop strategies to achieve them.
- Conducted regular safety checks and risk assessments in resident environments to prevent accidents.
- Delivered tailored care plans, collaborating with multidisciplinary teams to meet individual needs.
- Measured care plan effectiveness by closely observing patient behaviour and physical improvements.
- Monitored vital signs and reported significant changes to nursing staff to maintain resident health.
- Offered palliative care support, focusing on comfort and quality of life for terminally ill residents.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Followed appropriate collection procedures for different types of samples.
- Performed capillary blood collection based on patient needs, adapting techniques as necessary.
- Maintained a sterile environment for all phlebotomy procedures, reducing the risk of cross-contamination.
- Processed and labelled blood samples accurately, facilitating timely and correct laboratory analysis.
- Monitored phlebotomy supplies inventory, ensuring all necessary equipment was readily available for procedures.
- Responded promptly to emergency blood draw requests, demonstrating flexibility and a strong commitment to patient care.
- Observed patient responses and behaviour during health assessments.
- Maintained a pleasant environment conducive to positive patient experience.
- Sterilised instruments and equipment thoroughly to minimise infection and contamination risks.
- Provided compassionate support and reassurance to patients experiencing anxiety about blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, colleagues and self.
- Received, checked and allocated laboratory accession numbers for pathology specimens.
- Conducted thorough patient assessments prior to blood draws, identifying contraindications and ensuring informed consent.
- Advised patients on matters relating to health and wellbeing.
- Counselled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained accurate, accessible patient records using electronic systems for improved care continuity.
- Verified collection orders and communicated discrepancies to nurses.
- Encouraged service users to communicate using appropriate aids.
- Managed patient records with confidentiality, complying with GDPR and medical ethics standards.
- Analysed feedback from patients to continually improve the phlebotomy service provided.
- Administered venepuncture procedures with precision, adhering to strict NHS safety protocols for patient well-being.
care assistant
Caring Homes Healthcare Group Ltd
Salisbury, Wiltshire
06.2020 - 02.2022
- Maintain people's equality, diversity and rights, and assist the residents to maintain their independence.
- Maintain health, safety and security within the Home
- Completing current and appropriate resident documentation which includes daily record keeping, charts and care plans
- Undertook light domestic duties, including cleaning after meal service.
- Any other duties deemed appropriate in conjunction with the Team Leader/ Registered Nurse/Home Manager
- Provision of personalised and person-centred care in a dignified and respectful manner in accordance with Company's Policies and Procedures.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate the quality of care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Assisted in the implementation of care plans, tailored to individual needs.
- Coordinated with family members, providing updates and involving them in care decisions.
- Conducted risk assessments to identify potential hazards within the care setting.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Collaborated with healthcare professionals to deliver integrated care services.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Readied treatment rooms and patient beds to reduce backlogs and support timely interventions.
- Maintained cleanliness and organisation of living spaces by managing linens and other materials.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Maintained detailed health records to report on progress or decline.
- Supported clients during outings and appointments, providing transportation and mobility assistance.
Care
Totally Living Care Ltd
Salisbury
06.2018 - 04.2020
- Delivered comprehensive care to clients unable to perform daily tasks at home, enhancing mobility and overall well-being.
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding.
- Delivered tailored care services to meet individual client needs, ensuring comfort and support.
- Interacted with clients to identify needs and provide personalised service, fostering satisfaction and trust.
- Organised engaging activities to stimulate and enrich client experiences
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Picked up additional tasks to aid team success.
- Built and maintained courteous and effective working relationships.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
- Prepared a range of written communications, documents and reports.
- Handled customer concerns and escalated major issues to supervisor.
Manager
Guesthouser LOKAL
Mozambique
03.2015 - 02.2017
- Wrote end of shift reports to facilitate service continuity.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Met health and safety guidelines to maintain compliant working environments.
- Handled guest complaints to protect brand reputation.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Oversaw emergency procedures and administered first aid.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Recruited and onboarded new staff to meet performance standards.
- Facilitated team meetings, promoting open communication and collaboration.
administrative assistant and accountant coordinato
Credital Editorial Lda
Madeira-Lisboa
06.2003 - 08.2014
- Kept adequate office supplies on hand to support staff and business requirements.
- Took dictation and transcribed words for staff to create records and correspondence.
- Opened and routed business parcels and letters.
- Examined, scanned and input documents in software system.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Accurately reconciled and processed expense reports for [Number] employees.
- Sorted and organised different types of information by document type, personnel or location.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Received and checked financial statements and reconciled related accounts.
- Applied maths abilities to calculate and check financial figures.
- Generated invoices based on established accounts receivable schedules and terms.
- Supported wider finance team with budgeting and forecasting, statutory reporting and month end processes.
- Led analysis of variances, material and labour costs to highlight areas to improve future cost control and drive revenue.
- Reconciled [Number] accounts on weekly basis to ensure accuracy.
- Identified and reconciled discrepancies in intercompany recharges using accounting software.
- Strategically prioritised work and met tight deadlines when conducting month and year end routines.
- Owned payroll process for [Number] employees for [Number] years.
- Prepared monthly financial reports including payroll, sales forecasts and cost analysis.
- Entered transactions into internal databases.
Education
A-Levels - Economy
01-1996
Skills
- Vital signs monitoring
- Patient observations
- Patient washing and bathing
- Mobility assistance
- Pressure area care
- Infection prevention
- Infection control
- Documentation management
- Health record management
- Patient record keeping
- Record-keeping
- Care planning
- Nutritional support
- Diet and nutrition assistance
- Nutrition monitoring
- Meal and drink service
- End Of Life Care
- Emotional support
- Mental health support
- Person-centred care
- Person-Centred Approach
- Activities of Daily Living
- Mobility support
- Elderly care
- Elderly companionship
- Disability Care
- Manual handling training
- Hoist operation
- Health and safety protocols
- Risk assessment
- Safety compliance
- Clinical communication
- Team collaboration
- Client relationship management
- Feedback analysis
- Confidentiality adherence
- Medical confidentiality
- Confidentiality understanding
- Documentation
- Infection control awareness
- Safeguarding
- Child safeguarding
- Professionalism
- Empathetic communication
- Nutrition monitoring
- ADL assistance
- Disability Care
- Diet and nutrition assistance
- Meal and drink service
- Clinical communication
- Pulse and temperature checks
- Feedback analysis
- Confidentiality adherence
- Medical confidentiality
- Confidentiality understanding
- Documentation
- Infection control awareness
- Safeguarding
- Child safeguarding
- Professionalism
- Empathetic communication
- Nutrition monitoring
- ADL assistance
- Disability Care
- Diet and nutrition assistance
- Meal and drink service
- Clinical communication
- Pulse and temperature checks
- Sales ledger maintenance
- Account evaluation
- Payroll operations
- Internal controls and audits
- General ledger reconciliation
- Data collection and sampling
- Cash book maintenance
- Financial reporting
- Commitment to excellence
- Digital literacy
- IT literacy
- Team building
- Knowledge of sofware
- Task collaboration
- Meticulous eye for detail
- Writing reports and proposals
Custom
- Phlebotomist level 3
- Advancer Phlebotomist level 4
- Competency Phlebotomist
- Cannulation
Languages
Portuguese
Proficient
C2
English
Advanced
C1
Certification
- Phlebotomist level 4 certified
- Health Care Certified
- Phlebotomist level 3 certified
- Certified Project Management Professional
- Certified Software Development Professional
Interests
Personal Trainer and nutrition
Architecture and design & decoration
Accomplishments
- Successully completed my level 4 Phlebotomist qualification while working as a Helath Care Support Worker within an Nhs Trust.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbys
- Gym
- Design and Decoration
- Draw
Timeline
Health care support worker - NHS Trust Bournemouth Dorset
08.2022 - Current
care assistant - Caring Homes Healthcare Group Ltd
06.2020 - 02.2022
Care - Totally Living Care Ltd
06.2018 - 04.2020
Manager - Guesthouser LOKAL
03.2015 - 02.2017
administrative assistant and accountant coordinato - Credital Editorial Lda
06.2003 - 08.2014
st antonio school - A-Levels, Economy