Compassionate healthcare professional with strong expertise in patient care and medical support. Skilled in ECG interpretation, infection control, and clinical documentation. Experienced in wound dressing, catheter management, and tracheostomy care, with a focus on patient advocacy and safeguarding vulnerable adults.
Offering strong candidate with background in healthcare support, knowledgeable about patient care, communication, and maintaining clean and safe environment. Adept at building rapport with patients and colleagues, demonstrating empathy and reliability. . Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Health care support worker
Oxleas NHS Trust, Swaleside Prison.
Sheerness, Kent
2020.02 - Current
Demonstrating caring, compassionate, professional behaviour fostering trust & confidence in service for people in care.
Maintain effective communication with patients, relatives, and members of MDT regarding all aspects of care demonstrating range of appropriate communication skills. Engage with & gather information from patients & carers to support multidisciplinary formulation (understanding) & care plan, recognising & responding appropriately to emotional needs of patients & their families.
Contribute to full range of routine care tasks such as assisting with personal care when required, supporting self-care & completing routine observations, including physical observations when required.
Work cohesively with all members of ward team & promote effective liaison with all members of MDT in ensuring that very best services to patients are always provided.
Communicating with colleagues & sharing key information to support care planning & implementing care.
Contributing to risk assessment & risk management planning by identifying & reporting issues of concern to named nurse/ nurse in charge & supporting multidisciplinary review.
Contribute to assessment & support development and implementation of care plans in conjunction with Liaison Psychiatry Clinicians and/or ward Registered Nurse/Practitioner.
Following assessment to assist in therapeutic intervention & work with individuals in variety of ways. This may include delivering specified aspects of therapeutic interventions under close supervision from registered professional.
To work with individuals experiencing range of mental health presentations including mental health issues, emotional distress, cognitive impairment, delirium and dementia.
To use technical / creative skills to engage service users in therapeutic activities which promote independence, resilience, and well-being, facilitate recreational or social activities as part of daily activities and promote engagement with educational services.
To provide ongoing continuous assessment and adjustment of interventions, develop & implement new activities in response to individual’s needs, recording & escalating concerns relating to care accurately & in timely way.
Maintaining good standard of record keeping that meets expected stand
Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
Documented patient observations accurately for healthcare team's reference.
Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
Maintained confidentiality and compliance standards for optimised patient care.
Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to Charge Nurse.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Accurately completed and recorded patients' NEWS scores, reporting findings to CN to maintain cohesive patient care.
Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
Attended mandatory training courses on regular basis to keep skills updated.
Support care worker
Manfield Care Ltd
Barking, Barking and Dagenham
2015.05 - 2020.06
Enhanced patient comfort by promptly responding to requests or concerns.
Responded rapidly during emergencies ensuring timely medical intervention.
Facilitated social outings that enhanced community integration and supported mental wellbeing for clients.
Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
Managed outbursts and difficult behaviours from clients, demonstrating effective crisis management skills.
Promoted patient independence by encouraging and guiding clients in daily task performance.
Prepared meals according to individual dietary requirements.
Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
Established supportive relationships with patients, fostering trust and communication.
Followed strict safeguarding regulations to ensure safe, secure handling of service users.
Built strong patient relationships through compassionate care and friendly rapport building.
Worked in close partnership with families, friends and carers to improve care plan effectiveness.
Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Documented accurate and updated caseload records and reports to streamline process.
Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Education
Diploma of Higher Education - Access to Higher Education (Nursing)
North London College of
London
2005.09 - 2006.08
NVQ Level 3 - Health and Social Care
Waltham Forest College Forest
London
2010.09 - 2011.08
Skills
Adhering to patient confidentiality
Infection control practices
Catheter management
Incontinence support
Blood pressure measurement
Frailty awareness
Nutrition monitoring
Patient observations
Basic life support
Infection prevention and control
Dementia awareness
Equipment sterilisation
Care coordination
Behavioural Management
Patient risk management
Wound dressing
Safeguarding of children and vulnerable adults
Measuring temperature and pulse
Mobility assistance
Safeguarding
Equipment cleaning and sterilisation
Clinical documentation
Safeguarding vulnerable adults
Clinical communication
Infection control protocol
Emotional support
Tracheostomy care
Patient health checks
Infection Control
Hoist operation
Patient lifting techniques
Compassionate care
Patient wellbeing checks
Disability support
Confidential record management
Manual handling training
Patient assessments
Person-centred care plans
Nutrition management
Documentation development
Safeguarding knowledge
Patient safeguarding
Affiliations
Reading, Football, Jugging and table tennis
Certification
NVQ Level 3 health and social care
NVQ Level 3 in Mental health
HND Economics
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Health care support worker
Oxleas NHS Trust, Swaleside Prison.
2020.02 - Current
Support care worker
Manfield Care Ltd
2015.05 - 2020.06
NVQ Level 3 - Health and Social Care
Waltham Forest College Forest
2010.09 - 2011.08
Diploma of Higher Education - Access to Higher Education (Nursing)