Rebekka McCabe

• Assist customers with product recommendations, promote loyalty programmes, and maintain a positive shopping experience.
• Over seven years of experience (non-consecutive) in customer service at Boots, highlighting consistency and loyalty.
• Improve store presentation by restocking shelves and updating promotional displays in line with the Sales Plan schedule, ensuring alignment with pricing and marketing strategies.
• Process transactions efficiently, ensuring accuracy in cash handling and card payments.
• Support inventory management.

Key Outcomes/Skills Gained:
Enhance customer satisfaction through strong service skills and accurate product presentation. Resolving customer complaints professionally, and develop planning and organisational skills.

• Collaborated with the Quality team on compliance investigations, SOP revisions, and corrective actions, strengthening regulatory adherence and procedural accuracy.
• Created and maintained critical documentation, such as Bills of Materials (BoM) and Manufacturing Batch Records (MBR), ensuring accuracy and regulatory compliance.
• Monitored environmental conditions (pressure, temperature) to maintain a controlled, compliant work environment.
• Maintained and validated laboratory equipment, supporting safe and effective operations.

Key Outcomes/Skills Gained:
Ensured regulatory compliance by maintaining accurate documentation and monitoring environmental conditions, reducing operational risks. Contributed to environmental safety through proactive equipment maintenance and supported continuous improvement of environmental standards.

• Completed sales transactions and promoted luxury fashion items.
• Provided expert advice on product selection to meet customer needs and performed general housekeeping duties to maintain an upscale store environment.

Key Outcomes/Skills Gained:

Gained early experience with specialist luxury fashion items, developing a strong understanding of high-end products and customer expectations.

Enhanced customer service and sales skills, catering to luxury clientele and handling premium items.

• Managed office clerical tasks, including answering calls and directing them to relevant departments. Handled reception duties, welcoming visitors and scheduling room bookings.
• Prepared resources for training and conferences.
• Assisted with event preparation and managed petty cash, including staff and trainee expenses.

Key Outcomes/Skills Gained:

• Gained confidence in phone communication through regular call handling.
• Improved time management by coordinating room bookings and supporting event preparation.