Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Rebecca Tones

Newcastle upon Tyne,Tyne and Wear

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work history

Cafe assistant

Marks and Spencers
Gateshead, Tyne and Wear
11.2023 - 12.2023
  • Maintained positive environments for customers and staff with enthusiastic can-do attitude.
  • Kept dining and service areas spotlessly clean for continued customer satisfaction.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.

Team Member

Slim Chickens
Gateshead, Tyne and Wear
08.2020 - 09.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Greeted and escorted guests to tables.
  • Was the highest up seller in promoting sides and large fries whilst taking orders from customers.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Customer service assistant

Harrys Golden Chippy/ Oh My Cod
Gateshead, Tyne and Wear
04.2020 - 07.2023
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Education

Bachelors Degree - Psychology

Northumbria University
Newcastle upon Tyne
09.2020 - 07.2023

A-Levels - Psychology

St Thomas More Sixth Form College
Blaydon, Gateshead
09.2018 - 06.2020

A-Levels - Fine Art

St Thomas more Sixth Form College
Blaydon, Gateshead
09.2018 - 06.2020

A-Levels - Philosophy and Ethics

St Thomas More Sixth Form College
Blaydon, Gateshead
09.2018 - 06.2020

Skills

  • Table service
  • Team player
  • Hazardous chemical handling
  • Proper storage and preservation
  • Cash handling
  • High-volume dining
  • Food Hygiene
  • Temperature checking
  • Quality Control
  • Kitchen station support
  • Excellent communication
  • Proficient vision
  • Kitchen equipment operation
  • Customer service

Affiliations

  • Crochet
  • Gym/weight-lifting

References

References available upon request.

Timeline

Cafe assistant

Marks and Spencers
11.2023 - 12.2023

Bachelors Degree - Psychology

Northumbria University
09.2020 - 07.2023

Team Member

Slim Chickens
08.2020 - 09.2023

Customer service assistant

Harrys Golden Chippy/ Oh My Cod
04.2020 - 07.2023

A-Levels - Psychology

St Thomas More Sixth Form College
09.2018 - 06.2020

A-Levels - Fine Art

St Thomas more Sixth Form College
09.2018 - 06.2020

A-Levels - Philosophy and Ethics

St Thomas More Sixth Form College
09.2018 - 06.2020

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Rebecca Tones