Ruby Stone
Rosewell,Midlothian
Summary
Friendly and reliable school student seeking a role as a Cafe Assistant to gain experience in this field of profession. Possesses strong communication and customer service skills, alongside a knack for multitasking and teamwork and a love of cookery. Aims to create a welcoming environment and enhance customer satisfaction.
Overview
1
1
Certification
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Cafe assistant
Angelinas Coffe Snug
Rosewell, Midlothian
2026.08 - Current
- Delivered excellent customer service with thorough product knowledge.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Handled customer complaints efficiently, preserving brand reputation.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Served customers promptly, ensuring they enjoyed their visit.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Facilitated swift service by promptly cleaning and resetting tables after use.
- Cleared tables to remove dirty utensils and leftover food items.
- Assisted in inventory management tasks for efficient stock control in the café.
- Restocked display cases regularly for optimal product availability.
- Worked closely with other staff members, fostering a cooperative work environment.
- Communicated effectively with team members, resulting in smooth operations.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Ensured cafe areas were immaculately maintained, maintaining exceptional cleanliness and hygiene standards.
- Kept the workspace clean for a tidy and hygienic environment.
- Enhanced cafe atmosphere with attention to cleanliness and decoration details.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts also maintaining public rest room cleanliness.
- Cleaned cutlery thoroughly using both industrial dishwashers and manual methods for a pristine finish. and crockery using industrial dishwashers and manual methods for pristine finish.
- Performed designated tasks during busy periods to enhance cafe efficiency
Volunteer
Meadowhill Cat boarding and Doggie day care
Gorebridge, Midlothian
2023.08 - 2026.04
- Monitored animal conditions and reported changes to manager, ensuring timely care and attention.
- Handled animals with care in a safe environment.
- Fed and replenished food and water for cats to ensure their well-being.
- Maintained cleanliness of cat pens by cleaning litter trays and replacing bedding to promote a healthy environment.
- Cleaning the dog areas.
- Performed dishwashing and laundry tasks to support operational hygiene.
- Cleaning the main reception area and backrooms
Volunteer
Heart Chest & Stroke Foundation
Edinburgh
2025.06 - 2025.08
- Sorted donations for sale to maximise revenue potential
- Pricing donations
- Sorted items for storage and maintained inventory of goods for streamlined organisation
- Collaborated with team to enhance operational processes
- Restocking the shop floor
- Performed regular cleaning tasks to ensure store was tidy
Event hostess
Mussleburgh Racecourse
Musselburgh, East Lothian
2025.03 - 2025.03
- Coordinated with team to ensure seamless event operations and guest satisfaction
- Collaborated with team members to provide seamless event experience for attendees.
- Increased guest comfort by swiftly addressing any complaints or issues that arose during events.
- Ushered VIPs to their designated locations at high-profile functions to ensure no disruptions occurred.
- Handled ticket sales at entrance, facilitating quick access for attendees.
- Helped guests with their needs, enhancing their experience at events. with information and support, contributing to positive event experience
- Presented professional image consistently, representing event to attendees
Education
Higher National Diploma - Hospitality- Barista Skills
Lasswade High School
Lasswade 2025.04 - 2026.04
SCQF - Work based skills in Hospitality
Lasswade High School
Lasswade 2025.04 - 2026.04
Higher National Diploma - Higher Art & Design
Lasswade High School
Lasswade 2025.04 - 2026.04
SCQF - Core Skills- Communication Oral
Lasswade High Shool
Lasswade 2025.04 - 2026.04
SCQF - Core Skills- Communication -Written
Lasswade High School
Lasswade 2025.04 - 2026.04
SCQF - Core Skills- Numeracy
Lasswade High School
Lasswade 2024.04 - 2025.04
SCQF - Core Skills- Problem solving & working with others
Lasswade High School
Lasswade 2025.04 - 2026.04
NPA - Professional Cookery
Edinburgh College
Edinburgh 2026.04 -
Skills
- Coffee preparation
- Beverage preparation
- Barista expertise
- Coffee machine operation
- Food hygiene
- Sanitation standards
- Regulatory compliance
- Table maintenance
- Table service
- Stock replenishment
- Customer Service
- Complaint handling
- Effective teamwork
- Clear communication
- Team player
- Punctuality
Affiliations
- Love of cookery and baking
- Artist specialising in the natural world
- Ocean diving and exploration
- Natural History and evolution
- Botany
Accomplishments
- Midlothian Young Person Award 2021 in Art & Culture
Certification
- Padi Diving Certificate
- Provsional Driving Licence
Timeline
Cafe assistant
Angelinas Coffe Snug
2026.08 - Current
NPA - Professional Cookery
Edinburgh College
2026.04 -
Volunteer
Heart Chest & Stroke Foundation
2025.06 - 2025.08
Higher National Diploma - Hospitality- Barista Skills
Lasswade High School
2025.04 - 2026.04
SCQF - Work based skills in Hospitality
Lasswade High School
2025.04 - 2026.04
Higher National Diploma - Higher Art & Design
Lasswade High School
2025.04 - 2026.04
SCQF - Core Skills- Communication Oral
Lasswade High Shool
2025.04 - 2026.04
SCQF - Core Skills- Communication -Written
Lasswade High School
2025.04 - 2026.04
SCQF - Core Skills- Problem solving & working with others
Lasswade High School
2025.04 - 2026.04
Event hostess
Mussleburgh Racecourse
2025.03 - 2025.03
SCQF - Core Skills- Numeracy
Lasswade High School
2024.04 - 2025.04
Volunteer
Meadowhill Cat boarding and Doggie day care
2023.08 - 2026.04