Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Pamela Naylor

Ipswich,Suffolk

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

5
5
years of professional experience

Work history

Cafe assistant

Royal Hospital School
Ipswich
09.2022 - Current
  • Welcomed customers with a smile, providing attentive service from arrival to departure.
  • Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Maintained positive environments for customers and staff with enthusiastic can-do attitude.

Barista

Costa Coffee
Ipswich , Suffolk
06.2022 - 08.2022
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.

Cafe Assistant/Cashier/Retail

Waitrose & Partners
09.2021 - 01.2022
  • Welcomed customers with a smile, providing attentive service from arrival to departure.
  • Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Manned till and processed and recorded payments for orders.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Sushi chef

Yo!Sushi
Martlesham
10.2019 - 10.2020
  • Consistently produced highest quality of sushi and sashimi dishes.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Considered seasonal product pricing and availability when developing new dishes.
  • Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
  • Prepared over a hundred sushi dishes in line with established quality standards, presentation guidelines and portion controls.
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
  • Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Built attractive displays of food items, enticing customers to make additional purchases.
  • Applied specialist knowledge in Japanese cuisine, demonstrating expertise in correct cutting of fish and sashimi presentation.

Education

GCSEs Equivalent - BS Secondary Education/ English

Silliman University
Philippines

Skills

  • Table setting arrangements
  • Supply stocking
  • Teamwork
  • Seating assignment preparation
  • Effective customer upselling
  • Service prioritisation
  • Cleaning and sanitation
  • Takeaway order preparation
  • Table setting
  • Safe food handling
  • Food hygiene protocol
  • Guest rapport
  • Highly responsible and reliable
  • Efficient payment processing
  • Upbeat, outgoing and positive
  • Barista experience
  • Food safety understanding
  • FOH procedures
  • COVID-19 hygiene measures
  • Health and Safety Compliant
  • Waiting tables
  • Cafe cleaning duties
  • Table service
  • Active listening

Languages

English
Beginner

Timeline

Cafe assistant

Royal Hospital School
09.2022 - Current

Barista

Costa Coffee
06.2022 - 08.2022

Cafe Assistant/Cashier/Retail

Waitrose & Partners
09.2021 - 01.2022

Sushi chef

Yo!Sushi
10.2019 - 10.2020

GCSEs Equivalent - BS Secondary Education/ English

Silliman University

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Pamela Naylor