Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rebecca Pope

Merthyr Tydfil,Mid Glamorgan

Summary

I feel that I am a respected Prison Officer with exceptional communication and teamwork abilities. An individual with integrity and committed work ethic. I am able to build rapport quickly for positive, productive working relationships which enhances any department that I work on. My ability to remain alert and focused at all times has enabled me to enhance my skills that allows me to maintan a concise and structured appraoch to the running of a main residential unit. My ability to remain calm under pressure has increased my knowledge of the importance of patience and resiliance during challenging situations.




Overview

25
25
years of professional experience
21
21
years of post-secondary education

Work history

Prison Custody Officer

G4S
Bridgend, County Borough of Bridgend
04.2015 - Current
  • Managed prisoner grievances and complaints to conclusion or upward referral.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
  • Performed thorough searches of prisoners and cells to reduce contraband items.
  • Acted as professional role model to other staff and those within prison care.
  • Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Understood underlying security issues within designated working areas, successfully managing issues.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Expertly communicated with people from diverse backgrounds to provide best-possible safe, secure prison care.
  • Maintained comprehensive understanding of all rules, policies and laws that governPrison Officer practice.
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • Identified security and safety issues, immediately notifying supervisors of concerns.

Team lead - Electrical and Non Food

TESCO
Risca, Newport
10.2010 - 03.2015
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Maintained staff compliance levels with UK regulations through education and guidance.
  • Upheld health and safety standards, maintaining complete compliance with department procedures.
  • Expertly led teams of 25 to successfully achieve productivity KPIs.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Delegated tasks to make best use of individuals' skills.

Sales Retention Advisor

T Mobile
Merthyr Tydfil, Mid Glamorgan
02.2000 - 10.2010
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Worked flexible hours, covering weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

Administrative assistant

PC Diagnostics/PC Mobility
Bargoed, Caerphilly County Borough
07.1999 - 02.2000
  • Provided printing, photocopying scanning support to colleagues.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Typed and proofread documents with zero errors.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.

Education

NVQ Level 2 - Custodial Management

HMP and YOI Parc
Bridgend, County Borough of Bridgend
04.2015 - 03.2016

NVQ Level 1 - Health and Social Care

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1998 - 07.1999

GCSEs - Maths

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1986 - 07.1998

GCSEs - English Literature

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1996 - 07.1998

GCSEs - English Language

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1996 - 07.1998

GCSEs - Double Award Science

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1996 - 07.1998

GCSEs - IT

Lewis Girls' Comprehensive School
Ystrad Mynach
09.1996 - 07.1998

Lewis Girls' Comprehensive School
Ystrad Mynach

Skills

  • Influential leader
  • Persuasive negotiator
  • Calm under pressure
  • Excellent communicator
  • Effective decision maker
  • Excellent problem solver
  • The ability to complete strategic planning and organisational tasks
  • Crisis management
  • Non-violent intervention
  • Excellent Observation Skills
  • Effective Time Management
  • Team Player
  • Resiliant Individual
  • High levels of Integrity

Timeline

Prison Custody Officer

G4S
04.2015 - Current

NVQ Level 2 - Custodial Management

HMP and YOI Parc
04.2015 - 03.2016

Team lead - Electrical and Non Food

TESCO
10.2010 - 03.2015

Sales Retention Advisor

T Mobile
02.2000 - 10.2010

Administrative assistant

PC Diagnostics/PC Mobility
07.1999 - 02.2000

NVQ Level 1 - Health and Social Care

Lewis Girls' Comprehensive School
09.1998 - 07.1999

GCSEs - English Literature

Lewis Girls' Comprehensive School
09.1996 - 07.1998

GCSEs - English Language

Lewis Girls' Comprehensive School
09.1996 - 07.1998

GCSEs - Double Award Science

Lewis Girls' Comprehensive School
09.1996 - 07.1998

GCSEs - IT

Lewis Girls' Comprehensive School
09.1996 - 07.1998

GCSEs - Maths

Lewis Girls' Comprehensive School
09.1986 - 07.1998

Lewis Girls' Comprehensive School

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Rebecca Pope