Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Aswathi Monyamma Sasidharan

Aswathi Monyamma Sasidharan

Summary

Confident individual with integrity and committed work ethic seeks Prison Officer role. Builds rapport quickly for positive, productive working relationships. Alert and focused for responsive support in pressured environments. Resilient student seeks Prison Officer opportunity to build practical experience in offender rehabilitation. Collaborates and communicates well to build constructive professional relationships. Empathetic and compassionate for person-centred support. Tenacious Prison Officer experienced in offender safeguarding and rehabilitation. Maintains secure wing operations through diligent headcounts, searches and security provisions. Supports at-risk prisoners to reduce site incidents through focused, attentive support. Talented Senior Administrative Officer with expert team leadership, planning and organizational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.

Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritizes well for organized approaches to busy workloads. Focused Mental Health Support Worker with experience delivering creative solutions and care programs to meet diverse mental health needs. Addresses issues and identifies opportunities to build emotional resilience. Collaborates with external agencies to signpost additional help and resources for improved outcomes.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and a systematic approach. Responsible and dedicated Customer Service Assistant with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinates deliveries with strong attention to detail and a systematic approach.

Overview

13
13
years of professional experience
10
10
years of post-secondary education

Work history

Prisoners Custody Officer

SERCO PLC
Croydon, Greater London
06.2022 - Current


  • To maintain a safe and secure environment for staff, visitors, and prisoners where everyone is treated with decency, dignity, and respect. Create, maintain, and promote an environment that encourages offenders to identify and address their offending behavior. Carry out the role of Prison Custody Officer whilst balancing authority, compassion and empathy. Motivate prisoners to do what is best for them within the working prison agenda.
  • Maintain the effective supervision and control of prisoners, ensuring that all prisoners can be accounted for, at any time. This will involve unlocking and locking prisoners, supervising prisoner movements around the establishment, and conducting roll counts at specified times throughout the day.
  • To provide and maintain a safe environment and encourage all offenders to participate in resettlement work to reduce the risk to others when they are released.
  • To build and maintain relationships with employees and prisoners, ensuring prisoners have access to purposeful activities and carrying out internal or external escorts of prisoners and hospital bed watches as required.
  • To understand that prisons hold offenders with a wide range of personal experiences and problems. This means that are likely to work with offenders who have experienced drug and alcohol abuse, anger management problems, mental health problems, domestic violence, and abuse, people who harm themselves, and those who have the potential to harm others. I received training to help me understand these experiences more fully, to experience confrontation and challenge within daily duties, and confident to be able to deal effectively with these situations.
  • Maintain the effective supervision and control of prisoners, ensuring that all prisoners can be accounted for, at any time. This will involve unlocking and locking prisoners, supervising prisoner movements around the establishment, and conducting roll counts at specified times throughout the day.
  • Establish and maintain professional and appropriate relationships with prisoners by being a positive role model and an effective personal officer to nominated prisoners -this may involve playing an active role in the custody/sentence management arrangements for caseload.
  • Comply with the required security procedures by the National Security Framework and relevant local instructions.
  • Contribute to an effective and high-performing prison by actively promoting
  • Anti-bullying procedures
  • Prisoner incentive and earned privileges scheme
  • Suicide and self-harm prevention procedures
  • Violence reduction strategy
  • Drugs strategy
  • Health & Safety
  • Deal with prisoner requests and complaints in an honest, timely, and appropriate manner by national and local policies.
  • Ensure that all prisoners have access to purposeful activities that meet their individual needs.
  • Carry out internal or external escorts of prisoners and hospital bedwatches as required.
  • Complete objective, factual, and concise reports on prisoners as required.
  • Respond to a variety of incidents involving prisoners where the use of force may be necessary, restraining prisoners with approved techniques, when appropriate.
  • Know and understand the local contingency plans.
  • Carry out departmental duties and services to prisoners by the Prison Regime, Policy, and Procedures.
  • Adhere to all relevant Prison Service Orders and report any clear breaches.
  • Reporting any important information or intelligence to the Security Department.
  • Comply with audit requirements.
  • Take an active part in rehabilitation programs, including workshops, assessing and advising prisoners;
  • Work by all company policies and procedures.
  • Complete any other reasonable request or task deemed necessary by management to maintain the efficient operations of the Prison.
  • Discretion is to be displayed at all times and strict confidence is to be maintained in all sensitive matters.
  • Maintain a good level of fitness.
  • Undertake personal officer duties, as required, with a special focus on contributing towards reduced re-offending.
  • Work according to and respond to all contingency plans required for the maintenance of security and control at the establishment.
  • Monitor vulnerable Prisoners appropriately.
  • Initiate the process of prisoner induction by committing prisoners through reception.
  • Meet the needs of first-night prisoner reception.

Customer service assistant

Transport Investigations Ltd
Ramsgate, Kent
12.2021 - 05.2022
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Replenished store inventory regularly, monitoring stock demands to address customer needs appropriately.
  • I adhered strictly to policies and procedures for continued company compliance.
  • To deliver world-class service to all London Underground customers, assisting according to all customer needs including ticketing and inquiries, and to carry out operational and other activities as directed by the CSS or CSM.
  • Customer service: deliver world-class service by proactively assisting customers, including those with special requirements, with service information, help, and advice on ticketing. Ticketing: Provide proactive support and advice to customers at ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines, where directed. Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground’s rules and procedures (as directed.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Mental health support worker

Casgo Connections
Bromley, Greater London
12.2019 - 11.2021
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programs.
  • Assessed client's mental health in detail to establish treatment options and develop treatment plans.
  • Developed relationships with medical, welfare, and educational agencies serving client needs.
  • Maintained confidentiality of clients' information.
  • Kept patient medical, personal, and treatment plan records safely stored on the system, in line with data protection laws.
  • Closely observed and documented patient behavior, promptly reporting slight changes to medical staff.
  • Provide safe, happy,and relaxed environments. Encouraging patients to feel comfortable.
  • Built strong relationships with patients by providing friendly calming environments during therapy sessions.
  • Assisted social workers with building coordinating and leading programs delivering high-quality mental and physical support.
  • Maintaining thorough and accurate records outlining programs operations and participant's progress.
  • Recommended improving life choices to enhance client outcomes.


Mental health support worker

Bioluminuex Healthcare td
Eastham, Greater London
10.2017 - 12.2019
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programs.
  • Assessed client's mental health in detail to establish treatment options and develop treatment plans.
  • Developed relationships with medical, welfare, and educational agencies serving client needs.
  • Maintained confidentiality of clients' information.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Monitored patients' conditions, taking pulse and weight.
  • Assisted clients in achieving personal and treatment-related goals.
  • Provided timely intake, assessment, and appropriate intervention to clients experiencing crises.
  • Helped patients and families with various matters such as making meals, conducting housework, and sorting paperwork.
  • Promoted safe, happy, and relaxed environments.Encouraging patients to feel safe.
  • Closely assessed patients throughout consultations to determine appropriate treatment medical, or care plans needed.
  • Provided a friendly, compassionate, and proactive approach throughout care delivery.
  • Closely observed and documented the patient's behavior, promptly reporting slight changes in behavior or health to medical staff.
  • Provided excellent patient satisfaction by proactively helping them with their needs and requirements.
  • Accompanied patients with appointments, events, and other activities such as walking and shopping, providing safety and support.
  • Assisted residents with personal hygiene requirements, by individual care plans.
  • Provided meaningful support and companionship through good behavior and efficient care, maintaining positive well-being.
  • Held high regard for patients while carrying out sensitive duties, such as showering and dressing.
  • Carried out daily duties such as medications and cleaning, maintaining excellent resident service.
  • Supported patients with nightly routines, including medication administration and meal preparation, upholding health and safety practices.
  • Maintained accurate records, minimizing errors by 100%.

Senior administrative officer

Anand Media Europe Ltd
Eastham, Greater London
05.2011 - 09.2017
  • Established workflow processes and implemented modifications to improve administrative operations.
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Managed queries in person, by phone,and via email with exceptional customer care.
  • Organized meetings and events guaranteeing professional results.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports. Drove client feedback to deliver information to management for corrective action.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries and scheduling appointments.
  • Scheduled and coordinated meetings and events.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Posted open positions on company and social media websites. Planned meetings and prepared conference rooms.
  • Reviewed incoming correspondence and determined priority and required action.
  • Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.
  • Developed and implemented efficient filing systems and customer database protocols.
  • Provided product shipment logistical support and quality control by coordinating with vendors resulting in increased revenue. Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Facilitated working relationships with co-tenants and building management.
  • Efficiently scheduled meetings, appointments and travel. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Managed new files and retrieval requests with speed and accuracy. Compiled and uploaded files into the records management system. Answered phones and performed clerical office functions. Created weekly and monthly reports and presentations.
  • Managed daily office operations and equipment maintenance. Processed financial documents including contracts, expense reports and invoices.
  • Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Answered incoming phone calls and sorted, distributed and sent mail correspondence.
  • Provided a high level of administrative support, which included copying and distributing documents and materials.
  • Maintained a clean reception area, including the lounge and associated areas.

Education

Master of Business Administration - Health and Social care

Thames Cllege
United Kingdom
03.2011 - 03.2012

Master of Arts - Sociology

University of Kerala
India
06.2009 - 03.2011

Diploma in Nursing and Midwifery - Nursing and Midwifery

University of Karnataka
India
03.2004 - 08.2007

Bachelor of Science - Physics

University of Kerala
India
06.2000 - 03.2003

Certificate of Higher Education - Certificate in Computer

Jawaharlal Nehru &Charitable Foundation
India
03.2002 - 01.2003

Skills

  • Prison discharge procedures
  • Influential leader
  • Contraband searches
  • Prison intake procedures
  • Authoritative demeanour
  • Prisoner risk assessments
  • Prisoner supervision
  • Effective decision maker
  • Calm under pressure
  • Excellent communicator
  • Attentive listening
  • Organizing and planning Data input
  • Patient assessments
  • Record management
  • Relationship building
  • Documentation management
  • Social services
  • Program operations
  • Community engagement
  • Social media campaigns
  • Caring and compassionate


    • More than 17 E-Learning Courses completed related to the Prison Service


Languages

English
Fluent
Hindi
Upper intermediate
Malayalam
Native
kannada
Advanced
Telugu
Upper intermediate
Tamil
Advanced
Bengali
Upper intermediate

Timeline

Prisoners Custody Officer

SERCO PLC
06.2022 - Current

Customer service assistant

Transport Investigations Ltd
12.2021 - 05.2022

Mental health support worker

Casgo Connections
12.2019 - 11.2021

Mental health support worker

Bioluminuex Healthcare td
10.2017 - 12.2019

Senior administrative officer

Anand Media Europe Ltd
05.2011 - 09.2017

Master of Business Administration - Health and Social care

Thames Cllege
03.2011 - 03.2012

Master of Arts - Sociology

University of Kerala
06.2009 - 03.2011

Diploma in Nursing and Midwifery - Nursing and Midwifery

University of Karnataka
03.2004 - 08.2007

Certificate of Higher Education - Certificate in Computer

Jawaharlal Nehru &Charitable Foundation
03.2002 - 01.2003

Bachelor of Science - Physics

University of Kerala
06.2000 - 03.2003

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Aswathi Monyamma Sasidharan