Rebeca Angue Mangue
London,ENG
Summary
Goal-oriented retail professional with strong supervisory expertise and a deep understanding of retail operations, consistently fostering customer rapport and resolving issues efficiently. Demonstrates inspiring leadership and proactive initiative-taking to support team performance and maintain high service standards. Excels in time management mastery, ensuring tasks are prioritized effectively to meet targets and contribute to long-term store success.
Overview
9
9
years of professional experience
Work history
Assistant Manager
Gail's Bakery
London, Greater London
2025.02 - Current
- Reduced inventory loss, contributing to improved profit margins.
- Created positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Fostered positive work environment through effective leadership and team-building activities.
Supervisor
Notes Coffee Roasters & Bar
London
2023.09 - 2025.02
- Established organized workspace for 10 employees.
- Conducted quality and safety checks.
- Resolved customer complaints and service issues.
- Uphold food health, hygiene and safety standards.
- Increased team productivity by 10% through effective staff planning and task delegation.
- Implemented company policies effectively, maintained high standards of service delivery.
- Provided constructive feedback to staff for improved performance levels.
Team Leader/Barista
Pret A Manger At St Pancras International
London
2019.04 - 2023.09
- Managed over 200+ customers daily during rush time.
- Ensuring services through swift drink delivery.
- Trained staff on coffee-making techniques.
- Demonstrated ability to assess risk and respond.
- Followed shift changeover procedures for smooth operations.
Housekeeper
Travelodge Hotel
London
2018.04 - 2019.04
- Provided high-quality and meticulous in 24 rooms daily.
- Efficiently meet timeframe demands.
- Communicated best resources to use and guest care.
- Consistently receiving top customers evaluation scores.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
Private Housekeeper
Housekeeper
Farringdon
2017.07 - 2018.04
- Managed daily cleaning duties for 5 clients.
- Ensured high-quality finishes.
- Ensured customer satisfaction and loyalty.
Education
HNC - International Trade
Institute Doctor Balmis
Spain 2017.09 -
Bachelor of Science - Economics
Leonardo Da Vinci
Spain 2015.09 -
Certificate of Higher Education - Communication
City St George's, University of London
London 2026.04 -
Skills
- Inspiring leadership
- Retail operations understanding
- Time management mastery
- Proactive initiative take
- Customer rapport
- Issue resolution
- Goal-oriented
LANGUAGES
English - Upper intermediate (B2)
Upper intermediate
Spanish - Native
Native
Portuguese
Beginner
Timeline
Certificate of Higher Education - Communication
City St George's, University of London
2026.04 -
Assistant Manager
Gail's Bakery
2025.02 - Current
Supervisor
Notes Coffee Roasters & Bar
2023.09 - 2025.02
Team Leader/Barista
Pret A Manger At St Pancras International
2019.04 - 2023.09
Housekeeper
Travelodge Hotel
2018.04 - 2019.04
HNC - International Trade
Institute Doctor Balmis
2017.09 -
Private Housekeeper
Housekeeper
2017.07 - 2018.04
Bachelor of Science - Economics
Leonardo Da Vinci
2015.09 -