Kira Dandourian
Chessington,Kingston upon Thames
Summary
Accomplished Assistant Manager with extensive experience in profitable sales operations. Confident, highly motivated, resourceful and reliable individual with an in depth understanding of the bar, restaurant and hospitality industry. Having an approachable, cheerful and friendly personality and a proven ability to ensure that guests experience is always relaxing and enjoyable. Can demonstrate strong organizational skills, drive sales and develop a business. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Assistant manager
Miller and Carter
London, London
2022.12 - 2023.12
- Daily duty manager, opening and closing business, cash handling.
- Complaints handling and resolving in a best way via phone , emails.
- Welcoming guests, handling bookings and guest requests
- Planning daily schedules and managing team (restaurant and bar).
- Tracking and looking after business reviews, score cards, guest survey to achieve best results.
- Stock management and labour plan .
- Enforcing H&S and Fire Safety rules.
- Trained staff on best practices to achieve optimal productivity.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Strengthened operational efficiencies through improved reporting and stock management.
- Analysed sales and data trends to anticipate customer needs.
- Developed product pricing and promotions to reach revenue goals.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Designed and implemented training to further develop staff based on business goals.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
Assistant Manager, Sales Manager
The Red Lion
Slough, West Berkshire
2021.01 - 2022.09
- Opening and closing business, planning and organising daily shift plan including staff motivation by goals and target, stock check, hosting on the door, welcoming guests, planning bookings regard to table layout, complains resolving, food and drinks table service, liaising with chef/kitchen regarding daily specials and daily kitchen stock, ensuring bar and dining service standards maintained, ensuring cleaning rota up to date and home marks at high standard
- Analysed sales and data trends to anticipate customer needs.
- Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
- Monitored health and safety measures for guaranteed compliance.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Built customer relationships with consultative sales approach.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Developed product pricing and promotions to reach revenue goals.
Duty Manager
Browns Brasserie & Bar, Windsor
Windsor
2018.05 - 2020.01
- Staff rota, Shift management, Complaint handling, Event planning, P&L analysis, Local marketing, Recruitment of management team, Designated Premises Supervisor, Ensuring Due Diligence is complete and up to date, Relevant disciplinary procedures, Labour control, Stock management, Licensing and security
- Actioned and resolved guest feedback to boost service quality.
- Met health and safety guidelines to maintain compliant working environments.
- Led team of 40 to deliver top-quality service and achieve company targets.
- Wrote end of shift reports to facilitate service continuity.
- Coached restaurant team to drive profits and maximise covers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Team Coach
Browns Brasserie & Bar, Covent Garden
2016.06 - 2018.05
- Opening and setting up, Closing and securing premises, Financial report at end of day, Liaising with chef/kitchen regarding specials, feedback, complaints, Resolving customer complaints, Planning large bookings/events with regard to table layout, menu and pricing, Liaising with owners as appropriate, Ensuring restaurant standards maintained, Adhering to budgets, increasing profits and managing cash flow, Defining the objectives for the business by strategically planning and setting achievable and realistic goals, Enforcing health and safety rules
- Trained young adults in guest service techniques using various drills and coaching methods.
- Supported smooth running of events by arriving on-time and well-equipped.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
- Coached young individuals to refine specific techniques and enhance confidence.
Team Leader
Doggetts Coat & Badge - Blackfriers Bridge
London
2008.08 - 2016.06
- Opening and setting up, Closing and securing premises, Financial report at end of day, Liaising with chef/kitchen regarding specials, feedback, complaints, Resolving customer complaints, Ensuring restaurant standards maintained, Enforcing health and safety rules
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.4
- Prepared strategic planning to realise company vision.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Fashion Designer, Commercial Model
SELF EMPLOYED
London / Berlin
2007.09 - 2008.06
- Clothing design, Apparel construction, Illustrating for fashion, Predicting fashion trends, Principles of tailoring, Marketing fashion, Draping methods, Developing patterns, Analysing trends in fabrics, colours and shapes, Model for Toxic Vision Fashion US, Model for professional photograph
Education
Collage Certificate of Education -
2003.06 -
ESMOD Berlin International University of Art for Fashion - undefined
2003.09 - 2007.06
Skills
- Personal License Holder
- First Aid Certificate
- Food, Health and Safety, Fire safety LEVEL 3
- Steak Expert Certificate
- Effective administrative procedures
- Communication, coordination and analysis skills
- People management & leadership skills
- Decision making and problem solving
- Providing focus and direction of FH and BH
- A deep understanding of food hygiene and health and safety issues
- Knowledge of food, drinks and retail development/implementation
- Sales monitoring
- Target motivated
- Outstanding customer service
- Inspiring leadership
- Facility management
- Leadership
Custom
- Cooking - traditional Polish kitchen
- Horse Riding - horses lover from childhood until become riding Instructor
- Writing and blogging - poetry
Languages
English
Fluent
Polish
Native
Timeline
Assistant manager
Miller and Carter
2022.12 - 2023.12
Assistant Manager, Sales Manager
The Red Lion
2021.01 - 2022.09
Duty Manager
Browns Brasserie & Bar, Windsor
2018.05 - 2020.01
Team Coach
Browns Brasserie & Bar, Covent Garden
2016.06 - 2018.05
Team Leader
Doggetts Coat & Badge - Blackfriers Bridge
2008.08 - 2016.06
Fashion Designer, Commercial Model
SELF EMPLOYED
2007.09 - 2008.06
ESMOD Berlin International University of Art for Fashion - undefined
2003.09 - 2007.06
Collage Certificate of Education -
2003.06 -