Jessica Clark
Witham,Essex
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
10
10
years of professional experience
Work history
Assistant manager
McDonald’s
Braintree, Essex
05.2014 - Current
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Built customer relationships with consultative sales approach.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Enforced company policies and guidelines for all employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Led and managed administrative staff to maintain smooth daily operations.
- Acted as point of contact and escalation for complex customer queries.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth.
Education
United Kingdom - Business Studies
Maltings Academy
Witham05.2011
GCSEs - Maths
Maltings Academy
Witham05.2011
United Kingdom - English
Maltings Academy
Witham05.2011
Skills
- Leadership skills
- Product knowledge
- Strategic Planning
- Conflict Resolution
- Performance Management
- Operational support
- Customer relationship building
- Outstanding customer service
- Production reporting
- Facility management
- Department management
- Financial risk analysis
- Orienting and training
- Customer complaint management
- Recruitment and hiring
- Adaptive leadership
- Product and service knowledge
- Policy deployment
- Rota management
- Target motivated
- Excellent budgetary techniques
- Inspiring leadership
- Recruitment and training
- Sales monitoring
Timeline
Assistant manager
McDonald’s
05.2014 - Current
United Kingdom - Business Studies
Maltings Academy
GCSEs - Maths
Maltings Academy
United Kingdom - English
Maltings Academy
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