Raul-Zamfir Gog
Stanmore,England
Summary
Personable professional with focus on creating welcoming and enjoyable experiences for guests. Skilled in managing reservations, addressing guest queries, and ensuring seamless service flow. Committed to enhancing customer satisfaction through attentive service and strong communication skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Host
Baxter Storey Coutts Bank
London
10.2022 - Current
- Developed strong relationships with regular customers, encouraging repeat visits.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Managed conflict resolution to maintain a positive atmosphere.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Supported team by demonstrating respect and willingness to help.
Hospitality waiter
McKenzie
London
07.2021 - 10.2022
- Established rapport with regular diners, fostering a loyal client base.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Recommended menu items to guests, enhancing their dining experience.
- Facilitated positive dining experiences by providing excellent customer service.
Barista
Buonissimo
Baia Mare, Romania
11.2019 - 07.2021
- Streamlined order taking process, reducing wait times for customers' convenience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Collaborated with team members during busy periods improving workflow efficiency.
Education
Electrical and Electronical Engineering
Highschool no 2 Gheorghe Lazar
Romania 05.2000 - 07.2004
Skills
- Effective up-selling
- Sales upselling
- Proactive service anticipation
- Flexible working hours
- Customer relationship management software
- Effective complaint handling
- Time management
- Calm under pressure
Custom
Personal Information
Timeline
Host
Baxter Storey Coutts Bank
10.2022 - Current
Hospitality waiter
McKenzie
07.2021 - 10.2022
Barista
Buonissimo
11.2019 - 07.2021
Electrical and Electronical Engineering
Highschool no 2 Gheorghe Lazar
05.2000 - 07.2004
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