Germine Chinelo Orizu
Nottingham,UK
Summary
Strategic, people-focused professional with a growing specialism in HR analytics and data-driven decision-making. I bring over five years of experience across customer service, HR support, and academic project coordination—each role sharpening my ability to solve problems, lead teams, and deliver measurable impact. Currently deepening my expertise through a hands-on HR Analytics course, I’m skilled in Microsoft Excel, Power BI, and SQL, and passionate about transforming raw data into meaningful insights that improve business outcomes. Whether managing cross-functional projects or streamlining onboarding processes, I combine empathy with precision to create value in every environment I work in.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Rail Gourmet Trolley Host
East Midlands Railway
Nottingham
2024.04 - 2025.08
- Delivered high-quality customer service in a dynamic travel setting, consistently exceeding weekly sales targets by 20%.
- Managed inventory and tracked sales data to inform stock decisions and improve operational flow.
- Collaborated with team members to implement service enhancements based on passenger feedback.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Managed conflict resolution to maintain a positive atmosphere.
Project Manager – NTU + Humber COIL Project
Nottingham Trent University
Nottingham, UK
2024.12 - 2025.03
- Led a cross-institutional consultancy simulation, managing 5–6 postgraduate students working with an international client.
- Acted as the central liaison for administrative queries, compliance tracking, and stakeholder communication.
- Monitored team performance using structured feedback loops and aligned project outcomes with academic benchmarks.
- Facilitated inclusive collaboration and knowledge exchange, applying innovation frameworks to enhance learning outcomes.
- Documented project milestones and student engagement metrics to support programme evaluation.
- Enhanced project efficiency by streamlining communication channels.
- Led cross-functional teams to achieve project goals on time.
Remote Data Entry & Virtual Assistant
IMHARCQK Online Services
2023.07 - 2024.10
- Delivered accurate and timely data entry across multiple platforms, consistently exceeding quality benchmarks.
- Managed virtual administrative tasks including scheduling, document formatting, and email correspondence.
- Demonstrated exceptional attention to detail and organisational discipline in a fast-paced remote environment.
- Fostered team cohesion through clear communication, empathy, and proactive support—even while working independently.
- Contributed to smoother workflows by anticipating team needs and completing tasks ahead of deadlines.
Brand Assistant Intern
MADKollections
Rochdale
2023.01 - 2024.01
- Developed brand identity strategies and analysed customer behaviour to improve retention.
- Used Excel to forecast stock needs and optimise inventory turnover.
- Supported logistics and office operations, contributing to smoother workflows and better customer engagement.
- Reduced onboarding time by 30% through streamlined data entry processes.
- Improved client satisfaction scores by 15% through proactive virtual support.
- Enhanced digital presence by updating the company's social media platforms regularly.
- Prepared comprehensive reports to facilitate the informed decision-making process.
- Solved complex problems with effective teamwork and communication skills.
- Presented findings from data analysis tasks clearly to non-technical colleagues.
Volunteer retail assistant
White Rose
Nottingham
2022.11 - 2023.08
- Handled front-of-house duties, processed transactions, and resolved customer issues with empathy and efficiency.
- Maintained visual merchandising standards and supported store presentation.
- Handled transactions, maintaining accurate till records.
- I've worked with the store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
- Managed inventory for streamlined store operations.
- Ensured customer satisfaction by providing excellent service and product information.
- Liaised closely with warehouse staff to manage product deliveries smoothly.
Assistant Store Manager (Hybrid)
Relinkmsclothing
2020.01 - 2022.01
- Oversaw HR functions, including recruitment, scheduling, and performance reviews.
- Reduced staff turnover by 60% through improved work-life balance initiatives and targeted training.
- Managed compliance documentation and used data to inform staffing decisions.
Education
2025.07 - 2025.08
M.A. - Fashion Marketing
Nottingham Trent University
united kingdom 2022.09 - 2023.12
M.A. - Human Resource Management
University of Wolverhampton
2014.02 - 2015.12
BSc - Linguistics Studies
Imo State University
2005.01 - 2010.01
Skills
- HR Data Analysis & Visualisation
- Microsoft Excel, Power BI, SQL
- Project Coordination & Team Leadership
- Customer Experience & Service Design
- Research & Report Writing
- Communication & Stakeholder Engagement
- Effective up-selling
- Knowledge of allergen laws
- Customer retention strategies
Languages
English (Fluent)
French (Basic)
Igbo (Native)
Hobbies and Interests
Mental health & wellbeing, Fashion & creative arts, Yoga, Travel, Reading, Data storytelling
Affiliations
- learning new skills
- ethical fashion
References
References available upon request.
Timeline
2025.07 - 2025.08
Project Manager – NTU + Humber COIL Project
Nottingham Trent University
2024.12 - 2025.03
Rail Gourmet Trolley Host
East Midlands Railway
2024.04 - 2025.08
Remote Data Entry & Virtual Assistant
IMHARCQK Online Services
2023.07 - 2024.10
Brand Assistant Intern
MADKollections
2023.01 - 2024.01
Volunteer retail assistant
White Rose
2022.11 - 2023.08
M.A. - Fashion Marketing
Nottingham Trent University
2022.09 - 2023.12
Assistant Store Manager (Hybrid)
Relinkmsclothing
2020.01 - 2022.01
M.A. - Human Resource Management
University of Wolverhampton
2014.02 - 2015.12
BSc - Linguistics Studies
Imo State University
2005.01 - 2010.01