Rasida Berry
Summary
Psychology and Counselling graduate with a strong understanding of human behaviour, communication, and interpersonal skills. Experienced in customer-focused and high-profile environments, with proven ability to support teams, ensure compliance, and improve operational processes. Organised, proactive, and adaptable, with a passion for people management and creating positive workplace experiences in fast-growing, values-driven businesses.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Barista
Blank Street Limited
City of London
2024.07 - Current
- Delivered exceptional customer service, fostering strong relationships with customers and team members.
- Ensured compliance with hygiene and operational standards to maintain workplace integrity.
- Assisted in training and supporting new team members to enhance team performance.
- Streamlined workflow and efficiency through effective task management practices.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed high volume orders during peak hours maintaining quality of service.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Collaborated with team members during busy periods improving workflow efficiency.
Mental Health Volunteer
Caribbean Elective
St Lucia
2025.06 - 2025.07
- Coordinated with other volunteers and staff to deliver consistent support and manage responsibilities effectively.
- Identified when someone needed additional support and took initiative to respond appropriately.
- Maintained confidentiality and a professional approach while supporting vulnerable individuals.
Front of House
Ascot Racecourse
Ascot, Windsor and Maidenhead
2023.06 - 2024.06
- Coordinated with front of house manager to optimise restaurant operations.
- Provided personalised, attentive service to a diverse audience attending high-profile events, ensuring every guest felt valued.
- Anticipated guest needs, resolved issues promptly, and adapted to last-minute changes in event schedules or service demands.
- Maintained a polished, confident demeanor in a visible, high-pressure environment, representing a prestigious venue to the highest standard.
Retail Associate
Emirates Stadium
London
2023.06 - 2023.08
- Ensured up-to-date product knowledge through regular training sessions for better customer advisement.
- Boosted customer satisfaction by promptly addressing and resolving complaints.
- Delivered excellent customer service to a diverse and high-profile audience.
- Maintained compliance with operational and merchandising standards.
- Supported and coordinated with team members to ensure smooth retail operations.
- Assisted in onboarding and guiding new staff during peak events.
Education
Bachelor of Science - Psychology and Counselling
Birmingham City University
Birmingham, England 2021.10 - 2025.08
Skills
- Positive attitude under pressure
- Efficient work pace
- Adaptive communication style
- Multidisciplinary teamwork
- Conflict Resolution
- Active listening
- Teamwork and collaboration
- Computer literacy
Timeline
Mental Health Volunteer
Caribbean Elective
2025.06 - 2025.07
Barista
Blank Street Limited
2024.07 - Current
Front of House
Ascot Racecourse
2023.06 - 2024.06
Retail Associate
Emirates Stadium
2023.06 - 2023.08
Bachelor of Science - Psychology and Counselling
Birmingham City University
2021.10 - 2025.08