Yohans Iaab
London
Summary
Dynamic professional with a strong foundation in communication, organisation, and time management. Demonstrates adaptability and multitasking abilities, complemented by excellent customer service skills. Proficient in IT skills, aiming to leverage these competencies to drive success in future roles.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work history
Barista
Pret A Manger
Baker Street, City of London
02.2022 - 06.2025
- Picking and Packing customers order neatly and accurately.
- Ensuring dispatch labels are labelled and dispatched correctly.
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Target driven.
- Adhering to company policies and procedures.
- Liaising with the Inventory team with out-of stock issues.
- Provide excellent customer service verbal and written.
- Managed high volume orders during peak hours maintaining quality of service.
Waiter/ Barman
ASK Italian
Uxbridge
06.2014 - 02.2016
- Greeting customers as they arrive and showing them to their table.
- Giving out menus and taking orders for food and drink.
- Serving food and drinks.
- Dealing with bill payments.
- Making sure tables are clean and tidy.
Assistant Manager
Wine Rack
London
12.2008 - 07.2009
- Day to day running of the store.
- Serving customers.
- Handling cash and till operation.
- Keeping records of stock and restocking the shop.
- Enhanced employee performance and attendance through daily mentoring.
- Employee one-to-one discussions and motivational strategies.
Bar Staff/Bartender
Picher & Piano
Trafalgar Square, London
06.2007 - 12.2008
- Till Restocking and cashing up duties.
- Ensuring all empty glasses are washed and ready to re-used.
- Bartending demonstrated that I work well under pressure and an affective team player.
Education
SVQ Level 1 - level 1 diploma in electrical installation
City of Westminster College
college of north west London 09.2023 - 06.2024
BBA - Accounting and Finance
Thames Valley University
Ealing, LondonAssociate of Arts - GNVQ - Foundation in Art and Design
Westminster Kingsway College
Battersea Park, LondonSkills
- Communication
- Organise
- Time Management
- Adaptable
- Customer Service
- Multitask
- IT Skills
- Responsibility acceptance
- Tea preparation
- Food safety regulations
- Barista equipment maintenance
- Hot chocolate making
- Cash register use
- Knowledge of coffee beans
- Adaptive communication style
- Coffee bean selection
- Beverage preparation speed
- Heating and frothing milk
- Sense of humour
- Menu creation
- Basic computer literacy
- Positive attitude under pressure
- Health and Safety
- Food preparation
- Food preparation and safety
Hobbies and Interests
Personal Interests, I enjoy sketching images, which I create from my imagination. I have a personal portfolio which is updated regularly in my computer aided designs. It allows me to develop my portfolio in an effective way.
Languages
Italian
Upper intermediate
B2
Certification
- Certified Public Accountant
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
SVQ Level 1 - level 1 diploma in electrical installation
City of Westminster College
09.2023 - 06.2024
Barista
Pret A Manger
02.2022 - 06.2025
Waiter/ Barman
ASK Italian
06.2014 - 02.2016
Assistant Manager
Wine Rack
12.2008 - 07.2009
Bar Staff/Bartender
Picher & Piano
06.2007 - 12.2008
Associate of Arts - GNVQ - Foundation in Art and Design
Westminster Kingsway College
BBA - Accounting and Finance
Thames Valley University