Rajeev Rajeev
Leeds,England
Summary
Experienced professional with expertise in product display setup, cash handling, stock management, and customer relationship management. Demonstrated ability to handle customer enquiries and deliver exceptional customer service. Proven track record in team leadership, driving operational efficiency and enhancing customer satisfaction. Committed to leveraging skills to achieve career growth and contribute to organisational success.
Overview
11
11
years of professional experience
Work History
Retail sales associate
D-Mart
Amritsar, India
01.2021 - 01.2025
- Collaborated with team members for efficient store operations.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction.
- Supported marketing initiatives by setting up promotional displays.
- Advised customers on product selection based on their needs.
- Handled cash transactions accurately maintaining financial integrity.
- Participated in staff meetings contributing valuable insights for improvement.
- Updated product labelling and pricing to reflect discounts and offers.
Retail sales associate
Kheema Ala Kaifak
Dubai, Dubai
12.2020 - 12.2021
- Supported marketing initiatives by setting up promotional displays.
- Lead the training of new staff members to improve team efficiency.
- Boosted store reputation with excellent customer service skills.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Dealt with returns, ensuring customer satisfaction.
- Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs.
- Handled cash transactions accurately maintaining financial integrity.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Travel and tourism tour manager
Indus Voyages
Amritsar, India
07.2014 - 01.2018
- Collaborated closely with back-office teams for timely resolution of booking-related issues.
- Provided support to tourists during their stay, addressing concerns or queries promptly.
- Handled unexpected changes in itineraries flexibly making sure that tourist experiences were not affected.
- Ensured provision of high-quality services from third party vendors such as restaurants or event organisers contributing towards memorable holiday experiences for tourists.
- Improved overall tourist experience by organising fun cultural activities during tours.
Education
Bachelor of Arts -
Guru Jambheswar University of Science & Technology
Hisar 03.2018 - 08.2020
Msc Management -
BPP University
London, United Kingdom 03.2025 -
Skills
- Product display setup
- Cash handling
- Stock management
- Customer relationship management
- Customer enquiry handling
- Customer Service
- Team Leadership
Timeline
Msc Management -
BPP University
03.2025 -
Retail sales associate
D-Mart
01.2021 - 01.2025
Retail sales associate
Kheema Ala Kaifak
12.2020 - 12.2021
Bachelor of Arts -
Guru Jambheswar University of Science & Technology
03.2018 - 08.2020
Travel and tourism tour manager
Indus Voyages
07.2014 - 01.2018
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