Bikram Rokaya
Barking
Summary
Experienced in the retail industry with a strong understanding of e-commerce platforms and proficiency in data entry. Skilled in product labeling, stock control software, and maintaining store cleanliness. Adept at social media promotion, customer service, and product display setup. Committed to leveraging these skills to enhance retail operations and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Retail Sales Associate
Premier Stores
Brixton Hill, Lambeth
05.2025 - 10.2025
- Handled cash transactions accurately maintaining financial integrity.
- Established rapport with customers through attentive listening and communication.
- Provided product knowledge to customers for informed purchases.
- Maintained tidy sales floor to enhance shopping experience.
- Dealt with returns, ensuring customer satisfaction.
Retail assistant
Bhat-Bhateni Supermarket, Kathmandu
Kathmandu, Nepal
06.2023 - 11.2024
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Managed inventory for streamlined store operations.
- Delivered excellent customer service by answering queries and providing product information.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Delivery and Stock Assistant (Part-time)
Daraz Local Hub
kathmandu,Nepal
08.2022 - 01.2023
- Consolidated orders for shipment, reducing handling times significantly.
- Streamlined order picking and packing processes, increasing efficiency in dispatching goods.
- Optimised space utilisation by arranging stocks efficiently in the storage area.
- Loaded and unloaded delivery vans carefully preventing damage to merchandise.
Education
Bachelors in Information and Technology - Information technology
Texas College Of Management And IT
02.2021 - 03.2024
Masters in computer Science - Science
University of East London
London 05.2025 -
Skills
- Knowledge in e-commerce platforms
- Product labeling
- Data entry proficiency
- Retail industry understanding
- Store cleanliness maintenance
- Stock control software use
- Social media promotion
- Customer Service
- Product display setup
Timeline
Retail Sales Associate
Premier Stores
05.2025 - 10.2025
Masters in computer Science - Science
University of East London
05.2025 -
Retail assistant
Bhat-Bhateni Supermarket, Kathmandu
06.2023 - 11.2024
Delivery and Stock Assistant (Part-time)
Daraz Local Hub
08.2022 - 01.2023
Bachelors in Information and Technology - Information technology
Texas College Of Management And IT
02.2021 - 03.2024