Rachel Lambert
Ipswich
Summary
Adaptable team player easily coordinating and implementing approved changes within manufacturing processes. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working team manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Team Manager
East Of England Co-op
Ipswich, Suffolk
08.2018 - Current
- Updated pricing and promotions to fulfil store goals.
- Provided outstanding customer service.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Adapted to shifting organisational demands and deadlines.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Investigated cash and transaction discrepancies to resolve data entry errors or discover shortages.
- Adhered to security protocols when processing high-volume transactions and worked with management to gain appropriate approvals.
- Assisted customers with processing payments and addressing account issues to resolve concerns.
- Balanced cash tills before and after shifts, documenting or resolving discrepancies for management review.
- Performed statutory account preparation for audit clients.
- Increased effectiveness and efficiency of audit by completing detailed, accurate working papers.
- Supervised and trained junior members of staff in best audit practices.
Education
NVQ Level 3 - Hairdressing
Suffolk New College
Ipswich 09.2010 - 09.2012
Skills
- Strategic problem-solving
- Proficient multitasker
- Team leadership
- Coaching and mentoring
- Stock management
- Customer relations
- Key holder
- Team building
- Store merchandise stocking
- Complaint handling
- Money management
- Queue management
- Bagging and packaging
- Till accuracy
Timeline
Team Manager
East Of England Co-op
08.2018 - Current
NVQ Level 3 - Hairdressing
Suffolk New College
09.2010 - 09.2012