Emma Pierson
Telford,Shropshire
Overview
15
15
years of professional experience
Work history
Team manager
Waitrose
Newport, Shropshire
05.2016 - Current
- Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
Unit Business Manager
Welcome Break Waitrose
Telford, Shropshire
04.2014 - 05.2016
- Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Independently managed recruitment, employee motivation and training.
Team Manager
Welcome Break Shell
Telford, Shropshire
11.2008 - 04.2014
- Sought timely solutions to company inefficiencies for the continued smooth running of operations.
- Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
Skills
- Exceptional communicator
- Proficient multitasker
- Coaching and mentoring
- Strategic problem-solving
- Team leadership
- Performance development planning
- Coaching leadership
- Customer rapport
Timeline
Team manager
Waitrose
05.2016 - Current
Unit Business Manager
Welcome Break Waitrose
04.2014 - 05.2016
Team Manager
Welcome Break Shell
11.2008 - 04.2014