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Overview
Work history
Skills
Timeline
Emma Pierson
Telford,
Shropshire
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Overview
15
15
years of professional experience
Work history
Team manager
Waitrose
Newport, Shropshire
05.2016 - Current
Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
Sought timely solutions to company inefficiencies for the continued smooth running of operations.
Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Upskilled staff through targeted training opportunities, enhancing team capabilities.
Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Conducted audits and risk assessments to achieve regulatory compliance.
Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
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Unit Business Manager
Welcome Break Waitrose
Telford, Shropshire
04.2014 - 05.2016
Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
Independently managed recruitment, employee motivation and training.
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Team Manager
Welcome Break Shell
Telford, Shropshire
11.2008 - 04.2014
Sought timely solutions to company inefficiencies for the continued smooth running of operations.
Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
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Skills
Exceptional communicator
Proficient multitasker
Coaching and mentoring
Strategic problem-solving
Team leadership
Performance development planning
Coaching leadership
Customer rapport
Timeline
Team manager
Waitrose
05.2016 - Current
Unit Business Manager
Welcome Break Waitrose
04.2014 - 05.2016
Team Manager
Welcome Break Shell
11.2008 - 04.2014