Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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DELDRIC PHILLIPS

Harrow ,Middlesex

Summary

Highly ambitious Individual with background in sales, marketing, graphic design And Management. Proficient at building positive relationships with new and existing customers by offering superior customer service. Dedicated and hardworking with an internal drive to deliver excellence. Seeking a position with the opportunity for new challenges and professional development and advancement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work history

Team Manager

Primark
Harrow, Middlesex
10.2022 - Current
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Sought timely solutions to company inefficiencies for the continued smooth running of operations.
  • Set achievable [Timeframe] targets, motivating team to swiftly progress and achieve in line with company goals.
  • Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
  • Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
  • Planned and managed resources and budget to support and deliver objectives.
  • Analysed sales to identify top-performing products.
  • Thoroughly explained employee handbook during new employee orientations.

Contact Centre Agent

Camelot
Watford, Hertfordshire
06.2021 - 10.2022
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Improved call metric standards to exceed performance KPI targets.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Attended regular product training to enhance customer advice.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Increased client retention by building instant rapport and establishing customer trust.

CUSTOMER ADVISOR

EE
Watford, Hertfordshire
11.2019 - 06.2021


  • I have always Delivered exceptional customer service whilst performing troubleshooting procedures to resolve issues and provide long term solutions for customers & business accounts
  • I will always Demonstrate comprehensive knowledge of EE Products and applications to assist and educate customers on the right products to meet their needs
  • Facilitated in-store Set-ups to show product features, enhance customer experience and increase product knowledge so that customers can get the most out of their products & devices before leaving our store
  • I always Consult with customers on the available finance options that best suits their budget and meets their needs
  • I have made sure all customer that come into the store am working in always leaves with there situation sorted and with a smile on there face cause customer service is a big thing for me
  • Conducted research on the range of EE products and devices offered at EE to be able to assist customers in decision making.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Recorded and processed customer data accurately.
  • Offered detailed advice on product and service benefits.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Registered and updated accurate customer information on database.
  • Recorded customer communications to maintain proper documentation.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.


Customer Assistant

Tesco Extra
Watford , Hertfordshire
10.2018 - 03.2019
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Dedicated to continuously improving sales abilities and product knowledge
  • Replenished supplies, bags and other materials at each till
  • Answered customer questions regarding merchandise, department information and pricing.

Account Manager

Ice Cruise & Vacations
Uxbridge, Hillingdon
11.2018 - 04.2019
  • Communicated information clearly to set correct expectations and understanding with customers and encourage open dialogue of all involved parties
  • Developed proposals, contracts, and pricing for targeted accounts
  • Assisted management in driving sales plans and strategies
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Investigated low-performing accounts and adapted strategy to support sales and retention.
  • Optimised sales volume by managing accounts and building rapport.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.

Store Supervisor

Illusion
Harrow , Middlesex
02.2016 - 11.2018
  • Illusion
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Provided ongoing guest service, including giving fashion advice
  • Organised shop merchandise racks by size, style and colour to promote a visually appealing environment
  • Designed displays to make the shop experience interactive, engaging and reassuring
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Updated pricing and promotions to fulfil store goals.
  • Resolved complaints to achieve full customer satisfaction.
  • Redesigned store layouts to improve customer flow, maximising footfall opportunities.
  • Adapted product range and merchandising based on market trends.
  • Designed attractive window and floor merchandise displays to increase daily footfall.
  • Managed stock levels to maximise sales opportunities.

Graphics Designer

09.2015 - 09.2017
  • Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral.
  • Created corporate branding, designing cohesive looks from logos to letterheads.
  • Creatively interpreted client briefs to develop and produce unique, engaging design packages.
  • Developed engaging marketing and promotional materials to generate revenue and grow client bases.
  • Designed engaging brochures, banners and signs for printing.
  • Created quality, high-res digital image files for use in digital and traditional printing methods.
  • Gathered information from various content channels, using data to create graphics, animations and illustrations.

Education

Diploma - Technical Theatre Production's

West Herts / University of Hertfordshire
Hertfordshire
05.2018

Diploma of Higher Education - Music

West herts
, Hertfordshire
05.2017

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Whitmore High School
2014

Skills

  • Exceptional communication skills
  • Quick learner
  • Team building
  • Problem-solving skills
  • Extremely organised
  • Digital media
  • Natural leader
  • Team leadership
  • Strategic problem-solving
  • Opportunities identification and creation
  • Customer rapport
  • Conflict resolution
  • Commercial awareness
  • Performance development planning
  • Critical Thinking
  • Self-Motivated
  • Active Listening
  • Teamwork and Collaboration
  • Dependable and Responsible

Hobbies

• Photography

• Videography

• Football

• Nature Walks

Timeline

Team Manager

Primark
10.2022 - Current

Contact Centre Agent

Camelot
06.2021 - 10.2022

CUSTOMER ADVISOR

EE
11.2019 - 06.2021

Account Manager

Ice Cruise & Vacations
11.2018 - 04.2019

Customer Assistant

Tesco Extra
10.2018 - 03.2019

Store Supervisor

Illusion
02.2016 - 11.2018

Graphics Designer

09.2015 - 09.2017

Diploma - Technical Theatre Production's

West Herts / University of Hertfordshire

Diploma of Higher Education - Music

West herts

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Whitmore High School

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DELDRIC PHILLIPS