ANJELI DESAI
Ilford,Essex
Summary
A highly-motivated individual with 20 years experience working in management and customer service focused roles. Skilled in coordinating tasks and information, delivering to the highest standards whilst maintaining a confident and professional approach. Well-versed in working in challenging environments and performing to an exceptional standard both independently and as part of teams to complete tasks within schedule and according to deadlines. Currently seeking to attain a new office based position to harness opportunity from the comprehensive understanding of business from theory and strategy to operational issues that I have developed from my Business Management degree and commercial work experiences.
Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
20
20
years of professional experience
Work history
Team Manager
Tesco
London
05.2016 - 04.2023
- RESPONSIBILITIES & ACHIEVEMENTS
- Holding direct responsibility for development of departments including Checkouts, Trolleys, Customer
- Service and Cash
- Office according to management targets
- Leading a team of staff and providing vision and direction to achieve overall store aims / objectives
- Training and coaching staff in all aspects to provide excellent customer service and achieve store performance targets
- Liaising with Team Leaders to implement operational improvement actions identified through analysis
- Conducting staff meetings to review, communicate, direct activities and collate staff feedback
- Acting as a focal point of contact for escalated queries when a team member is unable to resolve a customer service issue and a higher degree of authority is required to manage customer expectations
- Conducting staff appraisals, managing performance and undertaking a wide breadth of HR related tasks
- Managing all aspects of Health & Safety / Fire Assessment to ensure compliance at all times
Deputy Store Manager
Tesco
08.2014 - 05.2016
Education
Certificate of Higher Education - Data Analytics
BrainStation
London 05.2023 - 07.2023
BSc (Hons - Business Management & Information Technology
University of Plymouth
Plymouth /2003 -
A-Levels -
Mayfield School And College
2002
Skills
- Solid and proven ability in management and customer service focused roles with a professional approach
- Ability to undertake supervision and provide departmental support in challenging environments
- Excellent written and verbal communication, presentation and interpersonal skills
- First-rate time management, scheduling and planning capabilities
- Competency in the use of IT equipment and software packages including the Microsoft Office Suite
- Highly-organised and focused on meeting task deadlines within identified time frames
- Ability to communicate clearly with customers, team members and management to build
- Professional relationships
- Abundance of personal energy, passion and drive
- Training
- Cash Handling
- Microsoft Office
- Management
- Organizational Skills
- Inventory
- Coaching and mentoring
- Strategic problem-solving
- Microsoft adept
- Training and development expertise
- Coaching leadership
- Change management
- Workforce development
- Team leadership
- Problem Solving
- Team building
- Payroll administration
Languages
Gujarati
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate of Higher Education - Data Analytics
BrainStation
05.2023 - 07.2023
Team Manager
Tesco
05.2016 - 04.2023
Deputy Store Manager
Tesco
08.2014 - 05.2016
BSc (Hons - Business Management & Information Technology
University of Plymouth
/2003 -
A-Levels -
Mayfield School And College
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