Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Rachel Chubb

Cotgrave, Nottingham,Select

Summary

Dynamic and results driven housing leader with over 20 years’ experience in social housing and community services. Recognized for building high performing teams, driving cultural change, and fostering accountability through clear objectives and coaching. Skilled in leading complex service transformations, managing budgets, and delivering innovative solutions that improve compliance and customer outcomes. Adept at influencing senior stakeholders and elected members, navigating political environments, and embedding a culture of continuous improvement across housing services.

Overview

22
22
years of professional experience

Work history

Strategic Lead Supporting Communities

Melton Borough Council
Melton Mowbray, Leicestershire
01.2022 - Current
  • · Lead for Homeless, Housing Register, Domestic Abuse, refugee and asylum resettlement and county lead for Leicestershire for care leavers
  • · Lead operational officer for Melton BC for the county group Chief Housing Officer Group (CHOG).
  • · Implementation of Domestic Abuse Act 2021 across the council
  • · Main author of the updated care leaver and 16/17 housing protocols but in conjunction with DLUHC/MHCLG and county council colleagues.
  • · Reporting to members through cabinet system on legislative updates, outcomes of service and how these relate to the national picture.
  • · Reporting to Senior Leadership Team on developments and changes which require key decisions
  • · Working to build and develop a private sector offer across the council to ensure compliance with Renters Reform Act 2025.

Home Choices Team Manager - Service Lead

West Lindsey District Council
Gainsborough, Lincolnshire
11.2018 - 01.2022
  • · Lead Safeguarding Officer and ensuring compliance with all adults relating to adults and children
  • · Lead officer for Contextual Safeguarding
  • · Member of strategic group to establish “Team around the Adult” across Lincolnshire
  • · County rep for domestic abuse and safeguarding
  • · Reporting to Chief Executive and Member Committee on developments and policy changes
  • · Authority MAPPA lead
  • · Ensuring team is compliant with legislative requirements
  • · Implementation of new processes to deliver Homeless Reduction Act 2017 which achieved figures of higher than 50% homeless prevention rate

Senior Home Choices Officer - Team leader

West Lindsey District Council
Gainsborough, Lincolnshire
05.2010 - 10.2018

· Responsibility for most complex cases involving MAPPA, rough sleepers and domestic abuse survivors

  • Line management of team
  • Implementation and procurement of IT system to ensure compliance with Homeless Reduction Act.

Home Choices Officer

West Lindsey District Council
03.2007 - 05.2010
  • Taking homeless applications and delivering options for homeless prevention
  • Providing temporary accommodation for vulnerable households

Prison Resettlement Officer

Lincolnshire Action Trust based at HMP Lincoln
06.2005 - 03.2007
  • Working with prisoners to find accommodation on release from prison

Customer Service and Project Officer

DWP
09.2003 - 07.2005
  • Taking claims for welfare benefits over the phone
  • Developing and streamlining IT systems to improve customer delivery

Education

Level 7 - Strategic Leadership and Management

ILM
01.2026 -

Level 5 Diploma in Housing - Housing

CIH

Level 4 Certificate in Housing - Housing

CIH

Post Graduate Certificate of Education - Teaching

University of Leeds
09.2002 - 06.2003

Bachelor of Arts - Theology and Religious Studies

University of Leeds
09.1999 - 06.2002

Skills

  • Partnership Working
  • Creative Thinking
  • Leadership and Change Management
  • Digital Transformation
  • Budget Management
  • Public speaking

References

References available upon request.

Timeline

Level 7 - Strategic Leadership and Management

ILM
01.2026 -

Strategic Lead Supporting Communities

Melton Borough Council
01.2022 - Current

Home Choices Team Manager - Service Lead

West Lindsey District Council
11.2018 - 01.2022

Senior Home Choices Officer - Team leader

West Lindsey District Council
05.2010 - 10.2018

Home Choices Officer

West Lindsey District Council
03.2007 - 05.2010

Prison Resettlement Officer

Lincolnshire Action Trust based at HMP Lincoln
06.2005 - 03.2007

Customer Service and Project Officer

DWP
09.2003 - 07.2005

Post Graduate Certificate of Education - Teaching

University of Leeds
09.2002 - 06.2003

Bachelor of Arts - Theology and Religious Studies

University of Leeds
09.1999 - 06.2002

Level 5 Diploma in Housing - Housing

CIH

Level 4 Certificate in Housing - Housing

CIH
Rachel Chubb