Helen Pierson

"As a Disability Employment Adviser, I provide specialist support to customers with disabilities and health conditions, working collaboratively with colleagues, employers, and partner organisations to remove barriers to employment, improve confidence and wellbeing, and help individuals achieve sustainable work outcomes."

Through my outreach role within Probation, I developed effective partnerships between DWP and Probation Services, enabling individuals with complex barriers to access employment support, training opportunities, and specialist interventions. By providing tailored guidance and coordinating support across agencies, I helped customers progress towards sustainable employment while supporting their rehabilitation and reducing barriers to independence."

"Supported customers with diverse needs to overcome barriers and achieve sustainable employment through coaching conversations, tailored interventions, and partnership working. Enabled customers to build confidence, develop skills, and access opportunities. Balanced customer support with benefit requirements, made informed decisions, managed competing priorities, and delivered positive outcomes for customers and organisation."

• Monitored clients’ progress towards employment goals, providing timely feedback and adjustments to plans.
• Displayed emotional intelligence to assess people's character.
• Demonstrated outstanding listening and communication skills to obtain information.

Processed and assessed high volume of benefit claims across multiple streams, applying complex legislation and guidance to ensure accurate entitlement decisions. Verified evidence, calculated awards, managed changes of circumstances, resolved complex customer enquiries, and maintained compliance with performance, quality, and data protection standards while delivering customer-focused service.