Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Custom
Personal Information
Timeline
Generic

Punam Patil

Harrow,UK

Summary

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Call Centre Advisor

Advisor
Gujrat, India
01.2023 - 08.2025
  • Promoted new services or products as per company directives during calls.
  • Offered troubleshooting guidance over phone, reducing need for on-site visits from technicians.
  • Enhanced customer satisfaction by resolving technical queries promptly.
  • Improved client relations with proactive problem-solving approach.
  • Assisted colleagues during peak times, promoting supportive work environment.
  • Addressed customer complaints, ensuring swift resolution.
  • Successfully handled 150+ help desk calls per shift with excellent troubleshooting skills.
  • Successfully managed inbound calls 20% faster than target times.
  • Provided accurate, consistent and meaningful advice to customers to boost retention.

Store Handling

Manager of WOK & GO
Harrow, UK
09.2023 - 04.2025
  • Company Overview: Franchise
  • Fostered team collaboration, creating supportive work atmosphere for staff members.
  • Managed over 100 customer calls per day, or increased sales by 10%
  • Successfully managed storage and retrieval of inventory items in large storage.
  • Experience in maintaining inventory control and property organization goods for shipping and receiving.
  • Skilled in using store equipment such as hand trucks and pallet jacks to move goods.
  • Regularly conducted physical inventories and cycle counts to ensure accuracy of stock.
  • Experience in loading and unloading of goods onto transport vehicles.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Enforced safety regulations to reduce workplace accidents.
  • Developed accurate sales forecasts for improved strategic planning.
  • Delivered high-quality products to increase customer satisfaction.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Organised financial and operational data to help with yearly budgeting and planning.

Education

Masters - Marketing : Digital Marketing

Ravensbourne University

Skills

  • Microsoft Office
  • Office 365
  • Inventory management
  • Store operation
  • Shipping/receiving
  • Data entry
  • Communication skills
  • Calm under pressure
  • Leadership
  • Marketing

Certification

MSCIT Certified

Accomplishments

Best Employee of the Year

Languages

English
Upper intermediate
Hindi
Fluent
Marathi
Fluent
Gujarati
Fluent

Custom

  • Learning new skills
  • Travelling


Personal Information

Visa Type: Post Work Visa

Timeline

Store Handling

Manager of WOK & GO
09.2023 - 04.2025

Call Centre Advisor

Advisor
01.2023 - 08.2025

Masters - Marketing : Digital Marketing

Ravensbourne University

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Punam Patil