Betul Coskun
Whyteleafe,Surrey
Summary
Dedicated professional with extensive expertise in office administration and customer service, complemented by over 100 certificates, including safeguarding. Proficient in task prioritisation and sales training, with a strong focus on goal setting and professional development. Fluent in Turkish, demonstrating exceptional teamwork skills to enhance customer satisfaction and drive organisational success.
Overview
6
6
years of professional experience
Work history
Call Centre Advisor
AXA
Remote, UK
02.2024 - 07.2025
- Delivered personalised service to each client, fostering trust and loyalty.
- Provided exceptional customer service to ensure a positive experience.
- Resolved customer complaints effectively, maintaining brand reputation.
- Managed high volume of inbound calls, ensuring swift response times.
- Documented all phone interactions for record keeping and quality control purposes.
Dental Practice Manager
Aesthetica Dental Clinique
Redhill, Surrey
06.2022 - 06.2023
- Assisted patients with scheduling and procedure information by fielding queries at front desk.
- Evaluated staff performance by querying patients and monitoring appointment activity.
- Assisted with onboarding process for new medical staff members by coordinating orientation activities.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Answered telephones and directed calls to appropriate staff.
- Arranged hospital admissions for patients.
Dental Front Office Receptionist
Aesthetica Dental Clinique
Redhill, Surrey
12.2021 - 06.2022
- Greeted persons entering establishment to determine nature and purpose of visit.
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Scheduled appointments and maintained and updated appointment calendars.
- Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction.
- Managed and maintained office inventory of dental supplies, ordering and restocking as needed to support smooth daily operations.
- Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.
Customer Service Supervisor
Sainsbury's
Redhill, Surrey
09.2019 - 08.2020
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.
Skills
- Office administration
- Customer service and satisfaction
- Over 100 certificates including safeguarding
- Fluent in Turkish Language
- Task prioritization
- Sales training
- Goal setting
- Professional development
- Teamwork
References
References available upon request
ADDITIONAL DETAILS
Currently undergoing online training programs; Customer Skills and Teaching Assistant.
Timeline
Call Centre Advisor
AXA
02.2024 - 07.2025
Dental Practice Manager
Aesthetica Dental Clinique
06.2022 - 06.2023
Dental Front Office Receptionist
Aesthetica Dental Clinique
12.2021 - 06.2022
Customer Service Supervisor
Sainsbury's
09.2019 - 08.2020
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