Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Peranavan Sivakumar

Wolverhampton

Summary

Driven and professional customer service specialist with proven experience in handling challenging public interactions, resolving issues efficiently, and applying policies fairly and consistently. Highly skilled in clear communication, conflict de-escalation, and decision-making under pressure. Known for maintaining high standards of professionalism, supporting compliance, and delivering positive outcomes while upholding organisational and legal requirements.

Overview

6
6
years of professional experience
4032
4032
years of post-secondary education

Work history

Call centre advisor

Pertemps
Aldridge, Walsall
08.2023 - Current
  • Delivered logistic services to drivers and clients effectively.
  • Managed driver bookings during absences to ensure continuity.
  • Facilitated communication between healthcare clients, carers, and patients.

Manager's assistant

Jassi Wines
Willenhall, Walsall
01.2020 - 08.2023
  • Optimised workflow through effective task delegation.
  • Organised files and documents for easy access and retrieval.
  • Conducted research for informed business strategies.
  • Provided customer service on behalf of management, resolved client issues effectively.
  • Trained staff on best practices to achieve optimal productivity.

Education

Btec Level 3 CAD/CAM - Mechanical Engineering

Dudley College of Technology
Dudley

GCSEs -

The Coseley School
Coseley, Dudley

Skills

  • Customer Service
  • Conflict Resolution
  • Well-organised multitasker
  • Communication skills
  • Adaptive learning ability

References

References available upon request.

Timeline

Call centre advisor

Pertemps
08.2023 - Current

Manager's assistant

Jassi Wines
01.2020 - 08.2023

Btec Level 3 CAD/CAM - Mechanical Engineering

Dudley College of Technology

GCSEs -

The Coseley School
Peranavan Sivakumar