Anastasiia Tarnashynska
Cardiff
Summary
Motivated and adaptable professional transitioning into marketing with a strong background in sales, customer engagement, and digital communication. Skilled at creating compelling content, delivering persuasive messaging, and leveraging data-driven insights to drive brand visibility and customer loyalty. Completed the Google Digital Marketing Course, TV Masters Course, 15+ LinkedIn Learning certifications in marketing, branding, and content strategy. Brings creativity, visual storytelling skills, and a proven ability to engage audiences.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Call Centre Advisor
Admiral Travel Insurance
Cardiff, United Kingdom
06.2023 - Current
- Consistently exceeded KPIs by delivering personalised customer experiences.
- Applied persuasive communication techniques to upsell products and increase revenue.
- Collaborated with marketing and product teams to align messaging with brand tone.
- Managed high-volume customer interactions, using CRM tools to track engagement and feedback.
Customer Service Advisor
Calloption
Riga, Latvia
01.2022 - 02.2023
- Built strong client relationships to boost brand trust and encourage repeat business.
- Utilised problem-solving and empathy to turn complaints into positive experiences.
- Contributed ideas for improving customer touchpoints and engagement strategies.
Customer Service Representative
Newtrex
Kyiv, Ukraine
06.2020 - 12.2021
- Trained and mentored 7 new team members, improving onboarding efficiency.
- Delivered tailored service that strengthened customer loyalty and retention rates.
- Ensured GDPR compliance while managing large volumes of sensitive data.
English Translator & Content Editor
Be Social
Kyiv, Ukraine
07.2018 - 02.2020
- Produced and proofread high-quality website copy, articles, and product descriptions.
- Adapted messaging for different platforms to maximise reach and engagement.
- Developed skills in brand voice consistency, tone, and content clarity.
Education
Bachelor of Science - B.A. English and Psychology
Kyiv National Linguistic University
09.2017 - 06.2021
Skills
- Marketing & Content Creation
- Customer Engagement & Brand Loyalty
- Social Media Management
- Sales & Upselling Strategies
- CRM Systems & Data Analysis
- Visual Storytelling & Digital Photography
- Copywriting & Editing
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Multilingual: English, Ukrainian, Russian
Certification
CERTIFICATIONS
- Google Digital Marketing & E-commerce Certificate
- TV Masters Course (Media & Broadcast Production)
- 15+ LinkedIn Learning Certificates (including Content Marketing, Social Media Strategy, Brand Building, and SEO Foundations)
Timeline
Call Centre Advisor
Admiral Travel Insurance
06.2023 - Current
Customer Service Advisor
Calloption
01.2022 - 02.2023
Customer Service Representative
Newtrex
06.2020 - 12.2021
English Translator & Content Editor
Be Social
07.2018 - 02.2020
Bachelor of Science - B.A. English and Psychology
Kyiv National Linguistic University
09.2017 - 06.2021
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