PRIYA SAINI
Liverpool
Summary
Results-oriented professional with expertise in cash handling, relationship building, and customer service. Proven leadership and team-building abilities, alongside a strong grasp of stock control and rotation procedures. Skilled in up-selling and cross-selling, maintaining composure under pressure while adhering to dress codes. Excellent communicator with problem-solving and time management skills, aiming to leverage accounting knowledge to improve operational efficiency in customer-focused settings.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Retail worker
SPAR
Manchester
2024.09 - 2025.11
- Consistently met personal sales goals whilst providing excellent customer service.
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Operated till accurately to ensure smooth checkout process.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
- Resolved customer complaints professionally leading to higher retention rates.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
- Offered personalised service to each shopper, driving repeat business.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Educated customers on product features and benefits resulting in increased sales.
Post office clerk
Post Office
HIGH WYCOMBE
2022.08 - 2024.06
- Processed mails and parcels quickly for timely dispatching.
- Ensured all outgoing mail met regulatory requirements maintaining standardisation.
- Maintained up-to-date knowledge of postal rates, regulations, procedures to provide accurate information to customers.
- Helped customers fill out necessary forms correctly, preventing any future issues.
- Inspected cheques and money orders to identify fraud markers.
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
- Suggested additional products and services matching customer needs.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Processed cash deposits and withdrawals for customers.
Assistant relationship manager
PNB METLIFE
PUNJAB, INDIA
2019.03 - 2019.07
- Managed business portfolios with thorough analysis and strategic planning.
- Provided support in credit risk assessments to minimise potential losses.
- Maintained comprehensive knowledge of banking products, promoting suitable options to clients.
- Communicated effectively with diverse clientele, delivering personalised service based on specific needs.
Business associate
LIBRA BUS SERVICE
PUNJAB, INDIA
2018.04 - 2019.01
- Collaborated effectively with team members to achieve project goals.
- Devised cost reduction strategies whilst maintaining product quality.
- Enhanced client satisfaction by providing exceptional customer service at all times.
- Liaised between different departments for coherent project execution.
Education
Master of Business Administration - FINANCE AND MARKETTING
LOVELY PROFESSIONAL UNIVERSITY
INDIA 2014.08 - 2016.04
Bachelor of Business Administration - COMMERCE
GURU NANAK DEV UNIVERSITY
INDIA 2011.08 - 2014.04
Skills
- Cash handling experience
- Relationship building with customers
- Patience and diplomacy
- Stock rotation procedure familiarity
- Stock control insight
- Time management expertise
- Dress code adherence
- Up-Selling and cross-selling techniques
- Calm under pressure
- Communication skills
- Public speaking
- Problem-solving
- Leadership
- Team building
- Accounting
Affiliations
- Cooking
- Gardening
- Serving
Certification
Food Allergen certificate from food.gov
Languages
English
Fluent
Summary
"I am a dedicated and motivated individual with a strong work ethic and a positive attitude. I pride myself on my punctuality and my ability to learn new tasks quickly. Whether working independently or as part of a team, I am committed to delivering high-quality results and providing excellent service. I’m looking for an opportunity to contribute my skills to a forward-thinking company and grow professionally. I do not need any sponsorship to work.
References
References available upon request.
Timeline
Retail worker
SPAR
2024.09 - 2025.11
Post office clerk
Post Office
2022.08 - 2024.06
Assistant relationship manager
PNB METLIFE
2019.03 - 2019.07
Business associate
LIBRA BUS SERVICE
2018.04 - 2019.01
Master of Business Administration - FINANCE AND MARKETTING
LOVELY PROFESSIONAL UNIVERSITY
2014.08 - 2016.04
Bachelor of Business Administration - COMMERCE
GURU NANAK DEV UNIVERSITY
2011.08 - 2014.04