Wafena Khan
Southwark,England
Summary
Reliable and customer-focused individual with strong communication and problem-solving skills, coupled with friendly and approachable demeanour. Proficient in managing point-of-sale systems and providing exceptional customer service. Eager to contribute to positive shopping experience and drive sales in [Desired Position] role.
Friendly Retail Worker with knack for connecting with customers and boosting sales. Known for creating inviting store atmospheres and ensuring shelves are always stocked and tidy. Helped improve customer satisfaction scores through excellent service and teamwork.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Retail worker
Shelter Boutique High Street Shop
Hammersmith , Fulham
2018.04 - 2023.04
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Created attractive product displays that stimulated customer interest and purchases.
- Operated till accurately to ensure smooth checkout process.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Liaised with suppliers regularly for timely delivery of products,.
Hostel Housing Worker
Church Army Hostel
Westminster , England
2019.11 - 2022.10
- Ensured adherence to safety protocols for a safe working environment.
- Conducted regular equipment inspections for optimal performance.
- Followed procedures diligently, resulting in fewer errors on the job.
- Upheld company reputation by consistently delivering excellent service.
- Improved customer satisfaction by promptly and courteously addressing concerns.
- Boosted productivity with efficient task delegation and supervision.
- Participated in weekly team meetings to discuss progress and targets.
- Fostered positive relationships with clients through professional interactions.
- Enhanced team morale through open communication and constructive feedback.
- Complied with all health and safety regulations for worker welfare.
- Collaborated with team members to achieve daily project targets.
- Participated in team meetings to discuss goals, challenges, and process improvements
- Executed tasks with precision and attention to detail in fast-paced environment.
- Demonstrated commitment to continuous improvement through proactive suggestions.
- Conducted regular equipment maintenance to prevent downtime and guarantee optimal performance.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Adhered to site health and safety guidelines, maintaining safe, secure working environments.
- Prevented falls by cleaning and disposing of work debris, obstacles and hazards.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Diploma of Higher Education - Computer
City of Westminster College
Brent Council NVQ Level 1 - Hospitality
UAL
Hospitality and catering 2025-11
Introduction to Fashion - Clothing industry
WAES Adult Education Centre
Brent 2023-05
Skills
- Price tagging competence
- Promotional material creation
- Cash handling experience
- Product display setup
- Sales target achievement
- Returns and exchanges procedure
- Staff rota coordination
- Patience and diplomacy
- Time management expertise
- Retail analytics understanding
- Payment Processing
- Practical numeracy
- Basic first aid certification
- Receipt changing
- Fashion styling
- Refunds and exchanges
- Front-of-house customer care
- Price labelling
- Promotions and pricing
- Stock replenishment methods
- Credit card processing
- Store maintenance
- Cash handling
- Complaint management
- Customer Service
- Confident communicator
- Sales techniques
- Product knowledge
- Upselling expertise
Timeline
Hostel Housing Worker
Church Army Hostel
2019.11 - 2022.10
Retail worker
Shelter Boutique High Street Shop
2018.04 - 2023.04
Diploma of Higher Education - Computer
City of Westminster College
NVQ Level 1 - Hospitality
UAL
Introduction to Fashion - Clothing industry
WAES Adult Education Centre