Kerrie Skinner
Cheltenham ,Gloucestershire
Summary
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in [Desired Position] role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work history
Retail worker
Betfred
Tewkesbury , Gloucestershire
2022.03 - 2023.09
- Assisted customers with product selection, leading to improved customer satisfaction.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Educated customers on product features and benefits resulting in increased sales.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Operated till accurately to ensure smooth checkout process.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained knowledge of products and features to provide recommendations to customers.
Bar staff
The new plough
Tewkesbury , Gloucestershire
2021.06 - 2022.11
- Restocked bar efficiently during busy periods.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Liaised with kitchen staff for seamless service delivery.
- Assisted in training new staff, contributing to team efficiency.
- Managed customer disputes effectively, preserving the business reputation.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Prepared beverages, ensuring consistent quality.
- Handled cash transactions to ensure accurate accounting.
- Rotated stock regularly, reducing waste from expired products.
- Served customers to foster a friendly atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Senior health care assistant
Saracen care ltd
Gloucester , Gloucestershire
2020.07 - 2022.02
- Strengthened team efficiency with clear, timely communication.
- Utilised specialist equipment to assist in patient care.
- Advocated on behalf of patients to secure resources.
- Supported meal times; ensured adequate nutrition intake.
- Upheld dignity and respect whilst delivering personal care.
- Conducted risk assessments, increased safety measures.
- Ensured hygiene standards, reducing infection risks.
- Administered medication for effective pain management.
- Assisted patients to improve mobility and independence.
- Facilitated recreational activities enriching patient experience.
Education
GCSEs - English, maths, science
Cheltenham kingsmead school
CheltenhamSkills
- Cash handling experience
- Constructive criticism receptivity
- Relationship building with customers
- Retail law compliance
- Dress code adherence
- Time management expertise
- Staff rota coordination
- Basic first aid certification
- Payment Processing
- Complex complaint management
- Cash drawer management
- Store opening and closing
Timeline
Retail worker
Betfred
2022.03 - 2023.09
Bar staff
The new plough
2021.06 - 2022.11
Senior health care assistant
Saracen care ltd
2020.07 - 2022.02
GCSEs - English, maths, science
Cheltenham kingsmead school