Prisca Teka
Willesden,BEN
Summary
I am a devoted and driven professional with a decade of experience in the health and social care sector, showcasing unwavering commitment and dedication. My extensive work history has allowed me to cultivate exceptional interpersonal and communication skills, integral to thriving in the dynamic field of health and social care.
I bring forth an unwavering passion for addressing mental health, complex needs, dementia, and challenging behaviors. Adept at managing housing issues, excelling in tenancy management, and providing healthcare services, my comprehensive skill set positions me as a versatile and dedicated professional. This passion fuels my commitment to making meaningful contributions within the sector, and I am eager to leverage my skills and experience to continue delivering impactful care and support.
Overview
16
16
years of professional experience
Work History
Homelessness Housing Officer
London Authority of Ealing
01.2022 - Current
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources (council hardship scheme )or payment plans as needed.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 6 apartments by providing direct, hands-on support services.
- Collaborated with community members to develop and implement service initiatives (PR pre-tenancy training).
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Ensured compliance with local housing regulations through diligent monitoring of property conditions.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
Senior Recovery Worker
Hestia Housing And Support Charity
10.2019 - 01.2022
- Individualized Support Plans: Develop and implement personalized recovery plans for service users, focusing on their unique needs and aspirations.
- Medication Management: Oversee and support the administration and management of medications, ensuring compliance with relevant policies and procedures.
- Crisis Resolution: Address and de-escalate crises effectively, providing immediate support and coordinating with relevant resources when necessary.
- Advocacy: Advocate for service users' rights and needs, ensuring they have a voice in decision-making processes.
- Skill-Building and Workshops: Conduct skill-building sessions and workshops to enhance service users' self-efficacy and equip them with practical tools for daily living.
- Team Collaboration: Collaborate with the team to share insights, coordinate care, and ensure a cohesive approach to supporting service users.
- Mentorship: Provide mentorship and guidance to less experienced staff, fostering a positive and growth-oriented work environment.
- Progress Monitoring: Regularly monitor and assess service users' progress, adjusting support plans as needed to reflect their evolving goals.
- Resource Navigation: Assist service users in navigating community resources and social services to address their unique needs.
- Empowerment and Independence: Encourage and empower service users to take an active role in their recovery journey, promoting independence and self-sufficiency.
Support Worker (Positive Behavior)
Centre 404
07.2019 - 10.2019
- Behavioral Assessments: Conduct comprehensive assessments to understand the individual needs, triggers, and patterns of behavior of residents with disabilities.
- Individualized Behavior Support Plans: Develop and implement individualized Positive Behavior Support Plans tailored to the unique needs and preferences of each resident, in collaboration with a multidisciplinary team.
- Crisis Intervention: Develop and implement crisis intervention strategies, ensuring a safe and supportive response to challenging behaviors while minimizing the use of restrictive practices.
- Data Collection and Analysis: Maintain accurate and detailed records of behavioral data, regularly analyzing trends and outcomes to inform adjustments to support plans.
- Collaboration with Multidisciplinary Team: Collaborate with psychologists, therapists, healthcare professionals, and other team members to ensure a holistic and integrated approach to behavior support.
- Advocacy: Advocate for the rights and inclusion of residents with disabilities, ensuring their perspectives are considered in decision-making processes related to their care and support.
- Community Integration: Facilitate community integration for residents, promoting participation in social activities, and supporting positive relationships with peers and neighbors.
- Family Collaboration: Collaborate with families to ensure a consistent approach to behavior support both within the residential setting and at home, promoting a unified and supportive environment.
- Transition Planning: Assist in transition planning for residents, ensuring a smooth and supported move between different environments, such as from day-centres to a residential setting or vice versa.
- Advancement of Independence: Focus on enhancing residents' independence by incorporating skill-building activities and fostering a sense of autonomy within their capabilities.
Senior Support Worker
London Cyrenians Housing
03.2018 - 06.2019
- Individualized Support Plans: Conduct comprehensive assessments of service users with complex needs, collaborating with multidisciplinary teams to develop and implement individualized care plans.
- Crisis Support: Demonstrate proficiency in crisis intervention, ensuring timely and effective responses to challenging situations while maintaining the safety and well-being of service users.
- Medication Management: Oversee and support the administration and management of medications, ensuring compliance with relevant policies and procedures.
- Risk Management: Develop and implement risk management plans, working collaboratively with the team to mitigate potential risks and enhance the safety of service users.
- Advocacy: Advocate for the rights and needs of service users, ensuring their perspectives are considered in decision-making processes related to their care and support.
- Collaboration with External Agencies: Collaborate with external agencies, mental health professionals, and community resources to enhance the overall support and well-being of service users.
- Monitoring and Evaluation: Regularly monitor and evaluate the effectiveness of care plans, making adjustments as necessary to align with evolving needs and goals.
- Documentation and Reporting: Maintain accurate and up-to-date records of service user interactions, interventions, and progress. Prepare detailed and insightful reports for internal and external stakeholders.
- Family and Carer Engagement: Engage with the families and carers of service users, fostering positive relationships and ensuring a collaborative approach to care and support.
- Community Integration: Promote community integration for service users, facilitating participation in social activities and supporting positive relationships within the community.
Senior Support Worker
CTS Recruitment
06.2015 - 06.2017
- Client-Centered Support Planning: Conduct thorough client assessments, collaborating with multidisciplinary teams to develop comprehensive and person-centered support plans tailored to individual needs.
- Crisis Management: Demonstrate expertise in crisis management, leading the response to challenging situations, and collaborating with team members to implement effective and de-escalating interventions.
- Client Advocacy: Advocate for the rights and well-being of clients, ensuring that their voices are heard and respected in decision-making processes related to their care and support.
- Quality Assurance and Compliance: Uphold high standards of care by monitoring service delivery, conducting regular audits, and ensuring compliance with relevant regulatory requirements.
- Collaboration with External Partners: Foster effective partnerships with external agencies, healthcare professionals, and community resources to enhance the overall support provided to clients.
- Documentation and Reporting: Oversee accurate and timely documentation of client interactions, interventions, and progress. Prepare comprehensive reports for internal and external stakeholders.
- Client Transition and Discharge Planning: Participate in client transition and discharge planning, coordinating with relevant agencies and professionals to ensure a seamless and well-supported transition for clients.
- Continuous Improvement Initiatives: Actively contribute to continuous improvement initiatives, identifying areas for enhancement in service delivery and implementing strategies for positive change.
- Team Collaboration: Collaborate with colleagues to create a positive and cohesive team environment, fostering effective communication and mutual support.
- Client and Family Engagement: Engage with clients and their families to obtain feedback, address concerns, and promote a collaborative approach to care.
- Professional Networking: Build and maintain professional networks within the community, staying informed about current trends and best practices in the field of support services.
- Adherence to Agency Values: Uphold and promote the values, mission, and vision of the agency, ensuring a commitment to excellence and person-centered care.
Senior Support Worker/Team Leader
Housing and care 21
09.2009 - 06.2015
- Leadership and Team Management: Provide effective leadership and management to the support team, fostering a positive and collaborative working environment that prioritizes the well-being of residents.
- Client Assessments and Support Planning: Oversee the comprehensive assessment of residents with dementia, mental health concerns, and complex needs. Collaborate with the team to develop and implement individualized support plans tailored to residents' unique requirements.
- Crisis Intervention and De-escalation: Demonstrate expertise in crisis intervention and de-escalation strategies, guiding the team in effectively managing challenging behaviors and situations to ensure a safe and supportive living environment.
- Clinical Oversight and Collaboration: Collaborate with healthcare professionals, psychologists, and other specialists to ensure the delivery of clinically informed support services that address the specific needs of residents.
- Staff Training and Development: Facilitate ongoing training and professional development for support staff, ensuring that they are equipped with the necessary skills and knowledge to provide high-quality care to residents.
- Quality Assurance and Compliance: Implement and monitor quality assurance measures, conducting regular audits to ensure adherence to relevant policies, procedures, and regulatory standards.
- Client Advocacy and Rights: Advocate for the rights and dignity of residents, ensuring that their voices are heard and respected in decision-making processes related to their care and support.
- Documentation and Reporting: Oversee the accurate and timely documentation of resident interactions, interventions, and progress. Prepare comprehensive reports for internal and external stakeholders.
- Family and Carer Engagement: Engage with the families and carers of residents, providing support, information, and fostering collaborative approaches to care.
- Community Integration and Activities: Develop and implement strategies to facilitate community integration for residents, organizing activities that promote socialization, recreation, and overall well-being.
- Transition Planning: Play a pivotal role in transition planning for residents, ensuring seamless moves between different living environments and coordinating with relevant agencies and professionals.
- Resource Allocation and Budget Oversight: Efficiently allocate resources, including staffing, materials, and budgetary considerations, to optimize service delivery and meet the diverse needs of residents.
- Continuous Improvement Initiatives: Actively contribute to continuous improvement initiatives, identifying areas for enhancement in service delivery and implementing strategies for positive change.
- Multi-disciplinary Collaboration: Collaborate with a multi-disciplinary team to ensure a holistic and coordinated approach to the care and support of residents.
- Community Networking: Build and maintain professional networks within the community, staying informed about current trends and best practices in the field of dementia, mental health, and complex needs support.
Health Care Assistant
BS Social care
03.2008 - 09.2009
- Personal Care: Provide assistance with activities of daily living, including bathing, dressing, grooming, and mobility support, while respecting the dignity and privacy of the individual.
- Medication Management: Assist with medication reminders, ensuring that prescribed medications are taken as directed and in accordance with the individual's care plan.
- Health Monitoring: Monitor and record vital signs, observe changes in health conditions, and promptly report any concerns to the appropriate healthcare professionals.
- Meal Preparation and Nutrition Support: Prepare nutritious meals in accordance with dietary restrictions and preferences, and assist with feeding when necessary.
- Mobility Assistance: Aid in safe transfers, mobility exercises, and the use of assistive devices to maintain or improve the individual's physical mobility and independence.
- Companionship: Foster a supportive and compassionate relationship with the individual, providing companionship and emotional support.
- Appointment Coordination: Assist in coordinating and attending medical appointments, therapy sessions, and other healthcare-related activities.
- Household Support: Perform light housekeeping tasks, such as cleaning, laundry, and organizing, to maintain a safe and comfortable living environment.
- Communication Liaison: Act as a liaison between the individual and healthcare professionals, ensuring effective communication and understanding of care plans.
- Safety Measures: Implement safety measures within the home environment, identifying potential hazards and taking preventive actions to ensure a secure living space.
- Record Keeping: Maintain accurate and up-to-date records of care activities, observations, and any changes in the individual's health status.
- Respite Care: Provide respite care for family members or primary caregivers, offering relief and support to ensure the well-being of both the individual and their support network.
- Cultural Sensitivity: Demonstrate cultural sensitivity and respect for individual preferences, adapting care practices to align with the person's cultural background and values.
- Emergency Response: Be prepared to respond calmly and efficiently in emergency situations, following established protocols and seeking assistance when necessary.
- Continued Professional Development: Engage in ongoing training and professional development opportunities to stay informed about best practices in personal care and healthcare assistance.
Education
Master of Science - Public Health
University of Bedfordshire
Luton01.2021
Level 3 - Diploma in Counselling & Psychotherapy
Lead Academy
London, United Kingdom09.2020
Bachelor of Science - Health Promotion & Public Health
London Metropolitan University
London08.2018
HND Level 4&5 - Health & Social Care Management
St Patrick's College
London, United Kingdom08.2018
Btec Diplomas - Health And Social Care
Epping Forest College
London10.2009
High School Diploma -
Eastlea Community School
London, United Kingdom07.2007
Skills
- Tenant Rights
- Case Management
- Advocacy and Rights Protection
- Team Collaboration
- Crisis Intervention
- Adaptability
- Problem Solving
- Housing Legislation Knowledge
- Risk Assessment
- Community Outreach
- Homelessness Prevention
- Multidisciplinary Collaboration
- Community Integration, Adaptability, and Empathetic Communication
References
References available on request
Timeline
Homelessness Housing Officer
London Authority of Ealing
01.2022 - Current
Senior Recovery Worker
Hestia Housing And Support Charity
10.2019 - 01.2022
Support Worker (Positive Behavior)
Centre 404
07.2019 - 10.2019
Senior Support Worker
London Cyrenians Housing
03.2018 - 06.2019
Senior Support Worker
CTS Recruitment
06.2015 - 06.2017
Senior Support Worker/Team Leader
Housing and care 21
09.2009 - 06.2015
Health Care Assistant
BS Social care
03.2008 - 09.2009
Master of Science - Public Health
University of Bedfordshire
Level 3 - Diploma in Counselling & Psychotherapy
Lead Academy
Bachelor of Science - Health Promotion & Public Health
London Metropolitan University
HND Level 4&5 - Health & Social Care Management
St Patrick's College
Btec Diplomas - Health And Social Care
Epping Forest College
High School Diploma -
Eastlea Community School
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