VISHAKH ASOK KUMAR
Willesden Green
Summary
Dynamic and results-driven professional with a strong background in client relationship management, project management, business development, leveraging exceptional communication and strategic planning skills to foster significant business growth and market penetration. Demonstrated expertise in establishing and maintaining client relationships, optimizing team productivity, and driving revenue generation. Proven track record of managing projects, executing comprehensive training programs, and enhancing operational efficiency. Holds an MSc in International Project Management, complemented by advanced certifications in inbound marketing, analytics, and customer service. Recognized for outstanding leadership, critical thinking, and the ability to deliver exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship officer and project manager Trainee
Grozeo
11.2023 - Current
- Fostered strong client relationships, ensuring ongoing support and guidance
- Successfully initiated expansion efforts by contacting and establishing new gateways with 2 boroughs, facilitating company growth.
- Visited and pitched company services to over 100 shops across 4 boroughs in London, fostering significant business growth and market penetration.
- Effectively managed the hiring process by meticulously preparing 5+ essential documents and crafting a comprehensive 2-day training itinerary for new hires. Personally conducted hands-on training sessions, fostering the successful onboarding and skill development.
- Planned and executed 2 comprehensive case studies for the company, utilizing insights from two onboarded merchants. Managed all aspects of the process from inception to completion.
Assistant Manager / Floor Manager
House of Spells - Londons Pride Ltd
01.2023 - 11.2023
- Managed a team of more than15 employees, implementing accountability strategies that led to a 20% increase in productivity. Provided hands-on guidance and support to optimize performance.
- Processed an average of 50 orders per day, offering personalized recommendations and addressing inquiries promptly and professionally, resulting in a 95% customer satisfaction rate and increased repeat business.
- Resolved an average of 20 customer complaints weekly by efficiently processing refunds and returns. Handled client issues with empathy, achieving a 90% resolution rate and enhancing customer satisfaction
- Successfully established partnerships with 6 new wholesalers, enhancing business operations and expanding product offerings.
- Successfully achieved a sales milestone by generating over £25,000 in revenue in a single day, exceeding target goals and driving exceptional performance.
Assistant Manager Intern
House of Spells - Londons Pride Ltd
06.2021 - 01.2022
- Managed logistics, store operations, employee supervision, and sales activities, contributing to operational efficiency and a 5% increase in monthly sales.
- Developed strong expertise in customer and supplier relations, resulting in a 20% increase in customer retention and a 5% improvement in supplier satisfaction ratings.
- Delivered exceptional customer service, consistently achieving a 95% customer satisfaction rating based on feedback surveys.
Education
MSc in International Project Management with Advanced Professional Practice - Project Management
Coventry University
2022
Bachelors in Technology - Civil Engineering - Civil Engineering
Mohandas College of Engineering and Technology
2019
Skills
- MS Office
- Leadership Qualities
- Good communication skills
- Customer relationship building
- Project management
- Critical thinking
- Lingual Skills
- Strategic Planning
- Business development
Certification
- Sales and negotiation Skills
- Professionalism in the Office
- Copywriting for Conversions: How to Write Persuasive Content
- HubSpot Inbound Marketing Certification
- Google Analytics Individual Qualification
- Peak Productivity Hacks
- Outstanding Customer Service - Your Ultimate Guide
- Copywriting for Conversions: How to Write Persuasive Content
Timeline
Relationship officer and project manager Trainee
Grozeo
11.2023 - Current
Assistant Manager / Floor Manager
House of Spells - Londons Pride Ltd
01.2023 - 11.2023
Assistant Manager Intern
House of Spells - Londons Pride Ltd
06.2021 - 01.2022
Bachelors in Technology - Civil Engineering - Civil Engineering
Mohandas College of Engineering and Technology
MSc in International Project Management with Advanced Professional Practice - Project Management
Coventry University
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