Paul Dhoot
London
Summary
Enthusiastic Referral Hub Administrator with 4 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team.
Overview
2024
2024
years of professional experience
Work history
NHS Referral Hub Administrator
West London NHS, Ealing Community Partners
02.2020 - Current
- Processing Referrals on NHS System One e.g District Nursing
- Forwarding referrals to other services e.g. Podiatry, Phlebotomy
- Taking calls from Patients or relatives and passing onto clinicians
- Rapid Response Admission Avoidance Registration
- Handled high volume calls to address patient inquiries and concerns.
- Collaborated with multidisciplinary teams to provide patient care continuity.
- Provided training and mentoring to new staff
- System One / Excel / Teams/ Microsoft Word & Outlook.
NHS Outpatient Reception, West London
1 1 - 05.2023
- Giving directions to hospital visitors patients
- Updated patient contact details on PAS
- Cancelling / Rebooking appointment
Data Entry Clerk
TOUCHWOOD PHARMACY
07.2019 - 01.2020
- Processing Purchasing Invoice in SAGE
- Excel data entry for weekly cash takings
- Administration tasks - photocopying, filing
Education
BA Economics -
Reading University
Adult and Children Safeguarding Conflict Resolution Basic Life Support Equality, Diversity and Inclusion Infection Control -
NHS Courses
Skills
- Intermediate skills in Microsoft Word, Excel & Outlook
- Good attention to detail and accurate in entering data
- Ability to work under pressure and to tight deadlines
- Good communication and relationship building skills
Timeline
NHS Referral Hub Administrator
West London NHS, Ealing Community Partners
02.2020 - Current
Data Entry Clerk
TOUCHWOOD PHARMACY
07.2019 - 01.2020
BA Economics -
Reading University
Adult and Children Safeguarding Conflict Resolution Basic Life Support Equality, Diversity and Inclusion Infection Control -
NHS Courses
NHS Outpatient Reception, West London
1 1 - 05.2023
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