Pricilia Alves
Willand,Devon
Summary
I would like to continue my future career path within business development/administration roles. I think outside of the box, work proactively, and take initiative. I am well organised and efficient working person with great ability to multitask and still produce high level performance in my work. I like a challenge and I am always eager to learn new skills and be in new environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Reception Manager
Woodbury Park Hotel Golf & Spa
Exeter, Devon
05.2021 - Current
- Hire and train all new employees, whilst also demonstrating the best methods for servicing guests.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates
- Executed performance reviews, disciplinary actions to effectively manage reception staff and encourage professional development.
- Managed external queries, engaging with clients face-to-face, by phone and through email.
Store Assistant
Aldi
Cullompton, Devon
11.2020 - 04.2021
- Provide a pleasant welcome to all customers and offer assistance with browsing and purchasing needs;
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Brought customer issues to the immediate attention of the Store Manager so that they could be handled most effectively;
Trainee Manager
Potters Leisure Resort
Hopton on Sea, Norfolk
08.2018 - 10.2020
- Work alongside the key operational departments (Reception, Restaurant, Bar, Housekeeping);
- Held regular briefings and communication meetings with team members, motivating staff to achieve exceptional results;
- Continuously strived to improve hotel performance by proactively asking customers for feedback;
- Manage the solving of highly complex customer complaints, using quick decision-making skills to resolve with effective solutions;
- Coach team members and provided them with feedback to evaluate the effectiveness of what as been trained/demonstrated;
Sales Advisor
O2 Telefonica
Great Yarmouth, Norfolk
06.2017 - 07.2018
- Welcome to all customers and offer assistance with browsing and purchasing needs;
- Achieved profitability targets through successful up-selling and cross-selling strategies.
- Maintained up-to-date knowledge of products, pricing plans and services to provide updated information.
Education
NVQ Level 3 - Hospitality Management
East Coast College
Lowestoft 08.2018 - 10.2020
Diploma of Higher Education - Tourism & Hospitality
Agostinho Roseta
Portugal 04.2001 - /2011
Skills
- Strong client relationship management
- Interviewing skills
- Training and development
- Employee relations
- Problem-solving abilities
- Efficient time management skills
- Customer feedback management
- File and records management
- Administrative skills
- Polite telephone manner
- MS Office
- Invoicing
Languages
English
Fluent
Portuguese
Native
Spanish
Advanced
Timeline
Reception Manager
Woodbury Park Hotel Golf & Spa
05.2021 - Current
Store Assistant
Aldi
11.2020 - 04.2021
Trainee Manager
Potters Leisure Resort
08.2018 - 10.2020
NVQ Level 3 - Hospitality Management
East Coast College
08.2018 - 10.2020
Sales Advisor
O2 Telefonica
06.2017 - 07.2018
Diploma of Higher Education - Tourism & Hospitality
Agostinho Roseta
04.2001 - /2011
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