Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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STEPHANIE PRING

Willand,Cullompton

Summary

A highly skilled professional with expertise in prioritisation, records management, and advanced MS Office knowledge. Demonstrates exceptional communication abilities and client interaction skills, ensuring reliability and dependability in all tasks. Proficient in appointment setting, online calendar management, and bookings software, showcasing flexibility in scheduling and resilience under pressure. Committed to enhancing organisational efficiency through effective telephone etiquette and client communication.

Overview

19
19
years of professional experience

Work history

Bookings Administrator

Alliance Medical
Taunton
11.2024 - 06.2025
  • Managing patient worklists and prioritising requests as they come in.
  • To organise workload on a daily basis and being flexible to an ever changing workload.
  • Ensuring that all documentation that is produced is of the highest standard and accurately updated on each patient record.
  • Adhering to the company and national KPI’s for PET guidelines and targets.
  • Working alongside the NHS to fulfil the contract in which Alliance Medical holds with them.
  • Work as part of a team to ensure the smooth running of managing two mobile PET CT sites in the North of the country remotely.
  • Having impeccable communication to ensure cross communication does not delay a patients journey through the system.
  • Contribute in meetings to the company development and progress towards business targets and growth.

Neurology Medical Secretary

Somerset Foundation Trust
Taunton
07.2024 - 11.2024
  • Managing consultant and nurse diaries to ensure clinics and periods of leave correlate and are updated.
  • To ensure that all documentation is produced to an excellent standard. This may include audio typing and personal dictation.
  • To organise and co-ordinate meetings including sourcing of suitable venue, time and equipment.
  • To provide minute/note taking at meetings, ensuring typed notes are circulated to attendees within the timeframes stipulated within Trust policies/standard operating procedures.
  • To undertake photocopying and distribution of papers as required; ensuring necessary range of papers are available via the ‘bring forward system’ to the clinical and management team.
  • Contribute to the NHS service improvement/modernisation agenda e.g. service redesign.
  • Work as part of the team in developing processes within the department to meet the demands of a growing service.
  • Contribute to audits regarding departmental procedures.
  • Adhere to the Trust Access Policy and Health Records Policy and appropriate standard operating procedures, Key Performance Indicators, government targets and standard operational policies.
  • To communicate with staff, external organisations; including GP’s, external hospitals and private sectors, in a courteous, professional and timely manner at all times.
  • Monitor use of supplies and stationary and ensure this is done efficiently and cost effectively in line with the needs of the service.
  • Ensure all methods of communication; whether by telephone, email, post or face to face are documented promptly and accurately on the appropriate medical record system.

Neurology Medical PA & Team Leader

Somerset Foundation Trust
Taunton
11.2022 - 07.2024
  • Supervise and lead the Neurology administration team on a daily basis to achieve high quality, efficient and effective outputs in line with the Trust standards.
  • Carry out regular 1:1 meetings with staff under mentorship/supervision, recording progress and agreed action plans.
  • Organise cover for periods of absence and assist in the emergency cover of specific work (i.e. urgent letters/reports) if required to ensure turnaround times and standards are maintained, referring to Secretarial Manager as appropriate.
  • Report any incidents by way of Trust Incident Reporting System.
  • Provide effective communication between Clinicians, General Practitioners, multidisciplinary teams, patients, managers and all necessary internal & external contacts and departments to achieve an excellent and smooth patient care, should there be an element preventing their care progressing forwards.
  • Ensure that as contact can be via telephone, postal, email or face-to-face, that a high level of professionalism is kept at all times, as this requires a sensitive and patient manner. As well as a high level of competence and confidence with a strict requirement of confidentiality.
  • Accurate reporting, Governance and VBA Excel skills.
  • PowerPoint presentation efficient.
  • Data processing and analysis.
  • Performance management.
  • Mitigating risks of failure.
  • Market industry regulations management.

Cancer Services MDT Coordinator

Royal Devon University Healthcare Foundation Trust
Exeter
09.2021 - 11.2022
  • Provide administrative facilitation to the MDT (Multi-Disciplinary Team) meetings, including preparing, organising and circulating lists of patients for discussion, and ensuring MDTs run as smoothly as possible to reach their full potential in discussing all cancer patients. This includes the use of video conferencing and IT equipment as necessary, case notes and diagnostic information gathered for discussion and ensuring facilities and refreshments are booked.
  • Ensure MDT decisions relating to the individual patient's management plan are accurately recorded on MyCare as part of the MDT meeting and subsequently distributed to applicable parties.
  • Attend weekly MDT meetings and input live information on to the patient record, MDT proforma, including the recording of the outcome of each discussion and any actions to be taken.
  • Work with the Clinical Nurse Specialist's to ensure that tests, appointments and treatments are arranged as agreed at the MDT meeting.
  • Ensure all patients' progress is accurately recorded and updated in a timely manner on the cancer tracking system.
  • Ensure that all new patients' treatments are booked within target times and that any potential breaches of waiting standards are clearly escalated to the clinical team and appropriate manager in a timely way.
  • To contribute to the validation of the monthly cancer waiting times submission to the Department of Health.
  • Contribute to the analysis of breaches and the redesign of cancer pathways as necessary including tasks relating to capacity.
  • Liaise closely with Medical Secretaries to ensure that referrals are appropriately tracked.
  • Manage the Upper Gastrointestinal and Lung email inbox simultaneously and use my initiative to proactively action requests, incoming or outgoing referrals and queries, with accuracy and concisely.
  • Work with members of the MDT and the Cancer Services team to collate information as required to support Peer Review assessments.
  • Participate in the collection of accurate cancer data and information, working closely with MDTs and the Cancer Audit Facilitator team to improve collection processes.
  • Work flexibly to provide cover and support during periods of annual leave or sickness as necessary.
  • Participate in the orientation and induction of new staff.
  • Support the MDT Coordinator assistants and help in their personal development in the role, including on-going training.

Wholesale Governance Process & Reporting Technician

South West Water
Exeter
11.2016 - 11.2021
  • Started with the business in November 2016 in customer service for household customers.
  • Progressed up to the Wholesale side of the company within the Governance Team.
  • Dealing with large amounts of data to present to a wide audience of management and directors.
  • Execute the ability to communicate data at different levels is vital.
  • Earnt promotions to go from investigating customers high bills to a career path I now fully enjoy as a Governance Data Analyst.
  • This role has given me the opportunity to learn and build my knowledge to come up with new ideas and features to better my teams working environment using Excel spreadsheets.
  • Learnt the VBA Excel skills required to streamline many reports that had historically been completed manually – thus ensuring I have the scope to start and work on other projects to expand my knowledge and even take on the learning of Project Management using guides.
  • Undergone Microsoft Visio training in February 2020 to create and improve on process maps for the business.
  • Used Excel to boost productivity and efficiency in daily reports.
  • Carried out rigorous investigation and testing of VBA with meticulous attention to accuracy to streamline manual aspects of the role.
  • Provided Management with comprehensive written reports on SLA jeopardy management for continued improvement of our position in the market and other peers.

Administration Assistant

Nurse Plus
Exeter, Devon
11.2015 - 11.2016
  • Deal with confidential paperwork and files for our new and existing agency care workers.
  • Chasing companies for reference requests via emails and telephone calls.
  • Applying for DBS certificates, booking in new carers for relevant training, booking shadow shifts for new carers at residential and nursing homes and keeping them up to date with the stage of their application.
  • Undertaking daily interviews was another responsibility of mine. These could be one on one, but also groups with up to 3 new applicants at once.
  • Whilst working for Nurse Plus I had daily use of receiving, making calls and dealing with a wide variety of requests.
  • Worked to branch weekly targets by filling shifts with our carers and completing payroll.

Bureau Assistant

Hugh Symons Information Management
Sidmouth
06.2008 - 11.2015
  • Worked within a fast-paced office environment with set statistical targets to meet.
  • The role involved working as part of a team to scan high volumes of customers' and stakeholder’s paperwork, accurately and to deadline.
  • High level of confidentiality and security which means I am used to working to ISO standards.
  • Trained in NHS Information Governance Toolkit. My training helped me ensure I completed my work accurately, confidentially and within deadlines.
  • Progressed through the business easily adapted to new roles and therefore worked within most departments which gave me a good overall understanding of the company.
  • Expected to work using own imitative whilst also being aware of the tasks and deadlines for team members in other departments to work together synchronously.

Retail Shop Assistant

Boots The Chemist
Sidmouth, Devon
10.2006 - 09.2007
  • Work on the tills, handled large amounts of money and assisted members of the public with their purchases.
  • Undertook training to become pharmacy assistant.
  • Conducted stock audits to update inventory and collaborated with store manager to resolve product defects.
  • Trained to become photo lab technician, processing and developing customer's photos, film cameras and digital photos.
  • Used initiative to restock the product shelves as necessary in timely and safe manner.
  • Addressed and resolved customer complaints professionally with practical customer service skills, resulting in increased customer feedback scores.
  • First member of staff to receive an award for excellent customer care. Customer's responded that they found my attitude and manners very caring and considerate to their needs; 'always willing to help'.
  • Improved customer loyalty and repeat business through outstanding customer service, responsiveness in handling enquiries and product knowledge.

Education

GCSEs -

Sidmouth College
Sidmouth, Devon

Skills

  • Prioritisation expertise
  • Reliability and dependability
  • Flexibility in scheduling
  • Records management mastery
  • Advanced ms office knowledge
  • Appointment setting expertise
  • Online calendar management
  • Resilient under pressure
  • Bookings software proficiency
  • Client communication
  • Effective communicator
  • Telephone etiquette
  • Exceptional communication

Affiliations

  • I love spending any spare time I have after work at the gym working on my physical and mental health

Timeline

Bookings Administrator

Alliance Medical
11.2024 - 06.2025

Neurology Medical Secretary

Somerset Foundation Trust
07.2024 - 11.2024

Neurology Medical PA & Team Leader

Somerset Foundation Trust
11.2022 - 07.2024

Cancer Services MDT Coordinator

Royal Devon University Healthcare Foundation Trust
09.2021 - 11.2022

Wholesale Governance Process & Reporting Technician

South West Water
11.2016 - 11.2021

Administration Assistant

Nurse Plus
11.2015 - 11.2016

Bureau Assistant

Hugh Symons Information Management
06.2008 - 11.2015

Retail Shop Assistant

Boots The Chemist
10.2006 - 09.2007

GCSEs -

Sidmouth College

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STEPHANIE PRING