Shahzad Khan

• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

Overseeing a team of staff and take responsibility for the smooth

running of the hotel, it's occupancy levels and, it's profitability

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In overall charge of daily operations of all departments from front

office desk service all the way through to organizing corporate

hospitality

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Duties: Preparation, implementation and training of SOP's and

Standards

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Ensuring arrival & departure procedures are followed to ensure a

positive guest experience

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Ensure that reservations calls are dealt with in an efficient manner,

delivering a high level of guest care

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Attend meetings such as Morning stand up and weekly Head of

Department meeting

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Overseeing the allocation of rooms and liaising with Accommodation

to ensure timely availability