Poppy Oates
Watton-at-Stone,Hertfordshire
Summary
Friendly and adaptable, equipped with strong communication and teamwork skills, paired with experience handling tasks in high-pressure environments. I possess a solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. With extensive experience working with young children in school and sports environments, including SEND individuals, I am well versed in delivering specially tailored experiences.
I am ready to actively contribute and eager to learn as part of a team, and am dedicated to enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Bar staff member
The Golden Fleece
Braughing, Hertfordshire
2023.08 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits
- Took ownership of orders and payments whilst resolving customer queries independtly where possible
- Handled challenging situations with confidence to maintain service quality
- Ability to prioritise and multitask effectively in fast-paced environments whilst maintaining standards
- Coordinated and delivered a range of special events from wakes to birthday celebrations
- Adhered to health and safety regulations strictly
Graduate Assistant
Heathmount School
Hertfordshire
2025.09 - 2026.07
- Worked as part of a team to coordinate classroom activities for pupils aged 6–13, developing strong communication and people skills
- Managed groups of children across various ages, ensuring engagement, safety, and positive behaviour through effective classroom management
- Actively learned from and contributing valuable insights to wider management
- Showed responsibility by taking a leading role with sports fixtures and extracurricular activities
- Organised and managed multiple responsibilities effectively, ensuring smooth operation of classroom activities
- Confidence in working with diverse individuals and adapting delivery methods to suit specific learning needs
Barista
Crumbs Café
Watton at Stone, Hertfordshire
2021.10 - 2022.09
Education
BA - Geography (2:1)
King’s College London
2022.09 - 2025.08
GCSEs - 8 GCSEs including English, Maths, and Science (Grades 5–7)
A Levels - Sociology – A*, Geography – A, English Literature – B
Presdales School
HertfordshireSkills
- Customer service
- Dependable under pressure
- Effective communication skills
- Time management & organisation
- Proactive and adaptable
- Responsible team member
- Team collaboration
- Problem-solving and resilience
- Experience working with young children
- SEND aware
Affiliations
- LTA Certified tennis coach and competitive player
- Maintaining a strong interest in fashion trends while prioritising ethical and sustainable purchasing decisions.
- Volunteering at a local tennis club, supporting coaching sessions and community events.
References
References available upon request.
Timeline
Graduate Assistant
Heathmount School
2025.09 - 2026.07
Bar staff member
The Golden Fleece
2023.08 - Current
BA - Geography (2:1)
King’s College London
2022.09 - 2025.08
Barista
Crumbs Café
2021.10 - 2022.09
GCSEs - 8 GCSEs including English, Maths, and Science (Grades 5–7)
A Levels - Sociology – A*, Geography – A, English Literature – B
Presdales School